IT Engineer

Join our dynamic team at Wren Kitchens! We pride ourselves on delivering exceptional products and services to our customers while fostering a collaborative and supportive work environment. We are currently seeking a skilled IT Engineer to join our team and contribute to our continued success.

About the Role:

As an IT engineer, you will play a pivotal role in providing technical assistance and support across various areas of our business, including head office, manufacturing, transport, retail, and beyond. You'll be the front face of IT, offering expertise and resolving issues through phone, email, and face-to-face interactions. With a rotating 7-day schedule and occasional visits to our retail stores, no two days are the same.

Responsibilities:

• Provide comprehensive IT support to desktop/laptop systems, mobile devices, printers, network connectivity, and more.
• Troubleshoot a wide range of technical issues, including entry-level server problems, handheld RFID devices, cell phones, 3D systems, and beyond.
• Communicate technical solutions effectively to non-technical team members.
• Collaborate with internal and external support providers to coordinate support activities.
• Record and respond to all incidents and requests within agreed-upon timelines.
• Conduct proactive maintenance of company desktop environment.
• Assist with software distribution and retail showroom IT installations as needed.

Qualifications:

• Minimum 1 year of experience in desktop support and/or service desk roles.
• Proficiency with Microsoft Windows 10/11 and Apple operating systems.
• Strong understanding of network basics including TCP/IP, DHCP, and DNS.
• Knowledge and experience with MS Active Directory.
• Ability to work independently and coordinate support activities effectively.
• Willingness to learn and adapt to new technologies and environments.

What We Offer:

• Excellent in-role training and development opportunities.
• Clear pathways for career advancement within the company.
• High-quality IT equipment and software to support your work.
• Competitive benefits package including PTO, 401(k) plan, and health/vision/dental coverage.
• Generous employee discount on company products.
• Performance-based bonus incentives.

Join us at Wren Kitchens and become an integral part of our dedicated IT team. Apply now to embark on an exciting journey with endless opportunities for growth and development.