What are the responsibilities and job description for the Front Desk Administrator position at WSFSSH, Inc.?
Our Story
The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low- income older persons, many of whom live with mental illness and/or have experienced homelessness. WSFSSH is an Equal Opportunity Employer (EOE)
Job Summary (Monday- Friday)
FRONT DESK/RESIDENT SUPERVISION:
Equal Employment Opportunity (EEO) has been, and will continue to be, a fundamental principal at WSFSSH, where employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.
Monday to Friday
7 am to 3 pm
| | |
Monday - Friday
7:00am - 3:00pm
35 Hours
The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low- income older persons, many of whom live with mental illness and/or have experienced homelessness. WSFSSH is an Equal Opportunity Employer (EOE)
Job Summary (Monday- Friday)
- Monday to Friday 7 am to 3 pm
FRONT DESK/RESIDENT SUPERVISION:
- Monitor the well-being of residents. To this end:
- monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others (for example: if a resident is leaving the building, but appears disoriented and confused, response might include talking with the resident and encouraging him/her to stay in the lobby, notifying social service staff, or even calling 911 depending on the circumstances).
- Respond to emergency calls from resident rooms, relay requests to appropriate staff and/or implement emergency procedures as needed
- Assist Property Manager with Supervising Front Desk staff including scheduling
- Assist residents in obtaining needed services:
- Assist residents upon request in contacting building management and/or social services.
- Record and refer all requests for building repairs or services to appropriate staff SAFETY AND SECURITY
- Monitor all persons entering or leaving the building: sign in and announce guests, and vendors, sign in staff and aides. authority to refuse entry to building based on building guidelines and/or instructions from tenants and/or management and/or social service staff.
- Monitor alarms and investigate disturbances
- Call 911 as needed
- Notify super and/or manager according to building protocol
- Communicate emergency information clearly to authorities, tenants, and other staff.
- Make building safety rounds as directed ADMINISTRATIVE DUTIES
- Answer the facility telephone in courteous and professional manner, announcing calls to employees, referring calls to voice mail, taking messages as appropriate.
- Maintain daily log of activities, occurrences, and observations.
- Write clear and accurate reports of incidents and actions taken.
- Assure, either through referral to appropriate on-duty staff, or by actually performing necessary work, that the front sidewalk is free of ice, snow, and/or dangerous obstructions and garbage.
- Input all work orders into Real Page Facilities and update status of all orders.
- Receive and log all tenant packages from delivery carries such as UPS, FEDEX, USPS, etc.
- Receive, inspect, and confirm all deliveries received for Building Management and ensure the proper department receives it.
- Responsible for getting coverage for Porter and Front Desk shift callouts and vacation request. Work closely with Building Management and HR to find appropriate coverage.
- Follow up on scheduled MSS/Temp coverage by sending reminders of confirmed shift coverage by phone calls, text messages or e-mails. Ensure timesheets are filled properly.
- Update all Tenant List, movement list and staff /tenant phone numbers accordingly.
- Train all new Front Desk Personnel.
- Schedule and confirm monthly meetings and take minutes of meetings.
- Update Entry Pass when tenants lose key fobs or when new tenants move in including adding tenant pictures.
- Work with Property Manager and Super to order and maintain maintenance supplies.
- Contact Contractors and Vendors for any necessary repairs and follow up with vendor and Super.
- Assist Super in making signs that need posting. Example: Elevator Out of Service for Maintenance, Annual Flow Test, No Hot Water, etc.
- Assist in Fire Drills including calling Monitor Company to put system offline.
- Always maintain copies of Complaint Forms, Incident Forms, Work Order Forms, Package Delivery Signature Form, etc.
- Work as a member of a team to establish and maintain high level of care and respect for and communication with residents
- Work cooperatively with other staff members
- Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
- Attend training sessions and conferences as required for enhancement of job skills
- Implement emergency procedures as necessary
- Submit all required reports in a complete and timely manner
- Assist with other duties as directed
- High School Diploma, or equivalent, required. Higher education preferred.
- Able to work in a multicultural and diverse environment.
- Able to perform job responsibilities.
- Able to speak, read, and write English (as required by DSS regulation 487.9.13).
- Experience working with dependent persons
Equal Employment Opportunity (EEO) has been, and will continue to be, a fundamental principal at WSFSSH, where employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.
Monday to Friday
7 am to 3 pm
| | |
Monday - Friday
7:00am - 3:00pm
35 Hours
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