Senior Wireless Network Infrastructure Specialist

WSP 

WSP is a global leader in engineering and professional services.  We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSPs vast global network is today comprised of over 1,000 offices, 29 data centres, 1,300 data circuits, and used by over 65,000 users.  

POSITION SUMMARY 

To ensure the efficient operation of WSPs internal Network services, we are seeking a talented and experienced Senior Wireless Network Infrastructure Specialist. This role will report to the Global Manager of Network Infrastructure. 

As Senior Wireless Network Infrastructure Specialist your primary focus will be to maintain the integrity of the deployed wireless network asset data, document how it is deployed, proactively evaluate how it is operating, and develop plans to optimize the environment. 

MAIN RESPONSIBILITIES 

• Working on highly complex matters and assignments of large scope, impact, and importance. 

• Working with professionals and management to identify opportunities for improvements in people, processes, and technology. 

• Leading team members on the development of methods, techniques, and various analytical approaches. 

• Guiding team members to solve significant problems/issues. 

• Proactive management and performance of service suppliers and/or manufacturer activities to align with expected service levels. 

• Establishing & maintaining standards, processes & procedures relating to the operation of all aspects of the services. 

• Remaining current in the knowledge and use of technology to provide recommendations for improving the consistency and cost effectiveness of the services. 

• Ensuring that appropriate documentation is available and accurate. 

• Develop, monitor, and manage metrics and KPIs to proactively assess infrastructure performance and capacity. 

• Creating, executing, and managing repeatable routines that proactively identify improvements. 

• Conducting regular scheduled capacity planning/management activities. 

• Developing and implementing plans to proactively remediate identified performance, health, or capacity issues. 

• Auditing for standards compliance. 

• Supporting activities for IT regulations and compliance. 

• Enhancing and enforcing service transition processes that protect the stability of network operations. 

• Planning for the execution of business continuity testing, reporting, and gap resolution. 

• Supporting problem management to resolve recurring issues. 

• Support the IT budget process by providing input and direction as it relates to infrastructure and services. 

• Manage the lifecycle of infrastructure hardware components, software, licenses, and support subscriptions. 

• Own & maintain the integrity of the network asset data across all IT platforms. 

• Evaluating and improving the effectiveness of operational monitoring. 

ACADEMIC AND EXPERIENCE REQUIREMENTS 

The ideal candidate would meet all, or most of the below criteria: 

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field. 

• At least 6-8 years relevant and practical experience in a Network operations role. 

• Extensive in-depth knowledge of Network services and infrastructure with emphasis on Wireless networking. 

• Vendor certifications not a requirement, proven practical experience preferred. 

• Experience working in large/global enterprise IT with multiple distributed branch/campus sites. 

• Experience of working within ITIL aligned Service Management organisation. 

• Practical experience in managing large, complex, multi-vendor networks. 

• Deep understanding and practical experience in managing, maintaining, and optimizing large scale enterprise wireless networks that utilise: 

• Cisco wireless access points and controllers. 

• Cisco Identify Services Engine 

• Cisco DNA 

• Comprehensive theoretical and practical knowledge of 802.1x, RADIUS, EAP-TLS, and WLAN standards. 

• RF Design, RF Survey/Engineering and RF troubleshooting skills. 

• Experience with Airmagnet, Ekahau or other site survey software. 

• Expertise in troubleshooting WiFi connectivity and performance issues using WLAN controllers, over-the-air packet capture analysis and spectrum analysers. 

• Experience in managing networks that encompass the following technologies is also advantageous:  

• Software-Defined-WAN (preferably Aruba/Silver Peak) 

• Cloud Networking (preferably Microsoft Azure) 

• Cloud-based Internet Security (preferably Zscaler Internet Access) 

• Unified Communications (preferably Microsoft Teams) 

• Remote Access Solutions (preferably Zscaler Private Access & Cisco AnyConnect) 

• Multi-vendor LAN switching (preferably Cisco and Aruba) 

• Next Generation Perimeter firewall technologies (preferably Palo Alto) 

• Application Delivery Controllers & Load Balancing (preferably F5 Networks) 

• Experience in Network Automation and DevOps practices is highly desirable. 

SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS 

• Excellent written and spoken English. 

• Excellent interpersonal and communication skills, able to interact with all layers of management. 

• Ability to work with minimal supervision and little to no instructions. 

• Strong leadership and coaching skills. 

• Strong organizational and project management skills, with excellent documentation abilities. 

• Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems. 

• Demonstrated experience in understanding and demonstrating compliance with information security requirements. 

• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.