Operations Manager

Who We Are

At WSP, we are driven by inspiring future-ready pioneers to innovate. We’re looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all experiences, skillsets, backgrounds and walks of life. We actively foster a work environment and culture where inclusion and diversity is part of our fundamental structure. This is delivered behaviorally, through our policies, trainings, local partnerships with professional diverse organizations, internal networks and most importantly with the support and sponsorship of our leaders who help drive our commitment to an inclusive, diverse, welcoming and equitable work environment. Anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

This Opportunity

WSP is currently initiating a search for a Full-Time Operations Manager for our client’s Utica, NY office.

The TMC Shift Supervisor/System Operator III is a senior level position responsible for coordinating traffic and incident management functions. Work is performed under moderate to light supervision. Performance of routine traffic management tasks are inherent to this position and applicants must have the ability to perform all functions applicable to a TMC System Operator I and TMC System Operator II. The TMC Shift Manager is responsible for ensuring shift co-workers are kept up-to date and implements new procedures. Responsible for ensuring that proper contacts are made and protocols are followed during major incident events.

Your Impact

• Assists NYSDOT Project Manager
• Available all times during off-duty hours to provide assistance to Operations personnel
• Responsible for ensuring shift co-workers are adequately trained and current in all tasks relevant to their position;
• Serves as the shift liaison to management for identifying problems and/or weaknesses in operational procedures;
• Independently prepares and maintains training documents and reports;
• Support TMC operations during higher-level incidents, emergencies, snow, storms, and other significant events; gather and report incident management, traffic conditions, and transportation network status to NYSDOT staff
• Responsible for shift continuity, assessments, briefings between shifts, and overall system performance;
• Administers On-The-Job (OJT) training to new and existing staff as needed;
• Attend Management meetings and collaborate with internal stakeholders.
• Maintain scheduling and PTO requests amongst team members.
• Policy and directives, record keeping
• Develop innovative ideas to improve processes and efficiencies of the workflow.
• Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies

Who You Are

Required Qualifications

• A minimum of a High School diploma or equivalent is required
• A minimum of 7 years experience in a TMC type of facility and/or traffic incident management role with increasing responsibilities
• Proficient with various computer/software systems - including MS Office, GIS and web-based information systems
• Must have an aptitude for providing exceptional customer service
• Must possess a valid Driver’s License
• Applicants must be able to pass a background/criminal history check
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP’s Code of Conduct and related policies and procedures
• Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies

Compensation and Benefits:

WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee’s career.

Expected Salary: $49,200 - $92,100

WSP USA is providing the compensation range and general description of other compensation and benefits that the company in good faith believes it might pay and/or offer for this position based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Additional Requirements

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Details

• Travel Required: 10%
• Job Status: Regular
• Employee Type: Full
• Primary Location: UTICA - CHENANGO RD
• All locations: US-NY-Utica

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com

WSP provides a flexible, agile and hybrid workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.