What are the responsibilities and job description for the Service Team Member position at WSS?
OVERVIEW
RESPONSIBILITIES
CUSTOMER FOCUSED:
- Offer a friendly greeting, smile, and make eye contact with customers; ability to handle several customers at once
- Answer questions about merchandise for the customers’ level of expertise
HAVE FUN!:
- Lead customers to appropriate merchandise, provide options and share features and benefits to help them make a buying decision
- Resolve customer concerns or complaints, involving management as appropriate
RESPECT:
- Always treat all associates and customers with respect
- Assume responsibility for the cash in the register and for register balancing at the beginning and end of your work shift
INTEGRITY:
- Adhering to company procedures regarding drops and all other cash handling policies
- Maintain the register area clean, free of merchandise returns and stocked with operating supplies
- Be knowledgeable of and perform sales support functions related to POS procedures
- Handle returns courteously and professionally with assistance of management
TEAMWORK:
- Contribute to the achievement of store sales goals
- Offer WSS Loyalty membership to all customers
- Unload and process shipment in a timely manner
- Maintain stock levels with new or transferred merchandise within all areas of the store
- Execute price changes by referring to price change sheets and adhering to pricing presentation standards
- Conduct merchandise floor moves as needed to accommodate new arrivals and adjust presentations
STRIVING FOR EXCELLENCE:
- Execute and maintain visual product presentation standards according to directives
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations
- Understand and adhere to all loss prevention policies and procedures to reduce shortage
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:
ü This position involves constant moving, talking, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Involves lifting at least 50 lbs.
ü Stand or walk at least 8 (eight) hours in each day
ü Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
ü Climb a step stool or ladder
ü Communicate effectively in person and on the phone
POSITION TYPE AND EXPECTED HOURS OF WORK
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to effectively communicate with customers, peers, and management in person and over the telephone
- Basic math functions such as addition, subtraction, multiplication, and division.
- Must be able to make change in American monetary units
- Ability to multi-task remaining attentive to customers and while remaining flexible to the needs of the business.
- Ability to work as part of a team and take initiative independent of direct supervision.
- Enthusiastic, friendly, and energetic with a genuine desire to provide exceptional service to customers.
- Work Hours: Available to work a variety of hours, Including nights and weekends and holidays.
REQUIRED EDUCATION/ EXPERIENCE
- Must be 18 years or older
- High School or GED equivalent
- Previous retail, hospitality, or customer service experience a plus
WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.
Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.
WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
- Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to effectively communicate with customers, peers, and management in person and over the telephone
- Basic math functions such as addition, subtraction, multiplication, and division.
- Must be able to make change in American monetary units
- Ability to multi-task remaining attentive to customers and while remaining flexible to the needs of the business.
- Ability to work as part of a team and take initiative independent of direct supervision.
- Enthusiastic, friendly, and energetic with a genuine desire to provide exceptional service to customers.
- Work Hours: Available to work a variety of hours, Including nights and weekends and holidays
Our stores are focused on relationships not just transactions. WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is focused on meeting store goals through collective and individual achievement. Your individual responsibilities as a Service Team Member will include demonstrating excellent service, assisting customers on the sales floor, and performing cashier functions. In addition, you will be responsible for keeping the selling floor stocked with merchandise, accurately signing promotions, organizing the selling floor and backroom areas.
