Systems Consultant-Estimate

If opportunity doesn’t knock, build a door. - Milton Berle
Come build your door with us. It’s what we do here.
At Paradigm, we make world-class software and deliver high-quality professional services for the building products industry. Our success is tied directly to our customers’ success, so we do what it takes to make sure they’re successful. And we know that we couldn’t do it without our awesome employees.
We are looking for a Systems Consultant - Estimate to join our team. You will be responsible for working directly with our customers to plan and execute the details required to successfully implement and support Paradigm’s software. You will advise our customers on best practice system design and business process refinement.
What You Will Do:

• You will partner with our customers and teams to help create and execute an implementation plan for new Paradigm software, including defining and creating documentation and install materials.
• You will be a pivotal resource for our clients with configuration, testing, training, and issue resolution.
• You will analyze and document detailed business and functional requirements and customer workflows to assist in building overall project scope.
• You will analyze customer business requirements against existing or needed application functionality and propose solutions including system configuration, process changes, and software enhancements. This includes partnering with our Product teams to advocate on new features needed. You will drive our customer’s success!
• You will maintain regular verbal and written contact with customer project teams via weekly project status calls, remote working sessions, email, and issue tracking tools.
• You will interact directly with external customers to consult on sales, operational, manufacturing, and product configuration needs, as well as Paradigm software and industry best practices.
• You will become an expert with Paradigm products and services (including implementation/live customers, new features & tech and consulting customers on features).

What You Need to Succeed:

• Bachelor’s Degree or Associates Degree
• 1 years of experience in a Business Analyst, Project Management or Software Implementation (as a vendor or customer). Knowledge of software, development and implementation practices is preferred.
• You will need critical thinking, requirement gathering skills, and proven problem-solving skills.
• You are calm and collected, able to take undefined requests, dig in, and put together a plan to make it happen.
• You have excellent customer service and strong communication (both written & verbal). Including the ability to translate technical concepts to people without technical expertise.
• You are very organized with strong attentive to detail and excellent follow-through. You are agile and able to adapt to changing demands and manage multiple priorities in a fast-paced environment.
• You are self-motivated and resourceful, with strong interpersonal skills; able to work individually as well as with a team.
• You are able to obtain a passport that allows for travel outside of the US is required. Travel can range anywhere from 10-25% domestically (generally).

Ready to Join? Apply now! MyParadigm.com/careers/

Job Type: Full-time