IT Support Specialist Client Services

At WTS, we specialize in making the complex simple. We welcome challenges and enjoy finding a way forward, even when others say it can’t be done.

If you are looking to join a fast-growing, hands-on team with an entrepreneur philosophy, this is your opportunity! We are expanding and looking to fill a position on our Technical Support Team. We offer flexibility, competitive pay and a positive growth-oriented work environment. This position can be Full Time or Part Time and we offer a hybrid work environment, so you have office space, yet can work remote when preferred.

Our focus is finding innovative, creative solutions to marketing, operations, IT, and business development-related issues. Our passion is growing businesses—within our own group and with our clients. Our goal is to meet and exceed organizational, professional, and personal goals.

The primary responsibilities for this role include the following:

• Providing expert level diagnostics and troubleshooting to maintain software and hardware for our customers.
• Setting up and resolving network issues, configuring operating systems, server systems, Office365 tenants, and using remote desktop software and on site visits to resolve issues.
• Documenting service calls, processes, and relevant data.
• Assisting with the creating and proposal of new solutions to clients.
• Reviewing and responding to service requests in a timely and respectful manner.
• Managing IT improvement projects and implementations.
• Monitoring endpoints for malicious software, files, scripts, etc.
• Managing patching and updates for all endpoints.
• Training end users on hardware and software functionality.
• Assisting with the creating and proposal of new solutions to clients.

Required Qualifications:

• 3 years experience providing support within IT industry
• Excellent verbal and written communication skills
• Proven problem solving abilities
• Possess a high level of accuracy, attention to detail and ability to prioritize projects to meet set deadlines.
• Positive attitude who brings creativity and collaboration to the team.
• Familiarity with the latest trends, technologies and methodologies in operating systems.
• Self-starter with ability to work with minimal supervision.
• Proficient in Office 365

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you have experience working with an RMM tool?

Experience:

• Help desk: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person