Front Desk Manager

How You’ll Shine:
The Front Desk Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards. This role will evaluate guest and associate survey data and develop processes to increase guest experience and associate satisfaction. The Guest Services Manager will be able to hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans. This role will ensure proper staffing and scheduling for maximum productivity.

How You’ll Be Rewarded:

• Medical, Dental, and Vision Insurance within 30 days of hire.
• Discounted hotel & resort stays PLUS additional travel perks on airfare, car rental, and activities.
• Generous paid time off including holiday, vacation, and sick time accruals – accrue up to 29 days annually.
• Tuition Reimbursement up to $6,000 per year.
• 401K Retirement Savings with company match up to 6%.
• Health & wellness programs including Health Coaches and incentives.
• Flexible spending accounts for health and dependent care.
• Various cultural diversity programs and Diversity Resource Groups (DRGs).
• Wish Day – 8 hours paid for volunteering for a local organization or charity.
• Numerous growth and developmental opportunities.
• A role with purpose - to ensure our guests experience the vacation of their dreams!
• Paid relocation assistance for candidates relocating from out of state

What You’ll Bring:

• Understanding of resort financials.
• Strong leadership skills (ability to effectively coach, mentor, and train staff).
• Excellent communication skills.
• Computer proficiency in Microsoft Excel, Word, Outlook, etc.
• 2 to 3 years of management experience at a hotel/resort.
• 3 to 5 years hospitality customer service experience.

Job Type: Full-time

Pay: $63,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Experience:

• Front desk: 2 years (Required)
• Leadership: 3 years (Required)
• Hospitality: 3 years (Required)

Ability to Relocate:

• Warwick, RI: Relocate before starting work (Required)

Work Location: In person