Housing Counselor - Bilingual Spanish

Housing Counselor – Homebuyer Education

Job Description

Status: Non- Exempt

Supervisor: Director of Housing Counseling

Salary Range: $39,000 - $45,000 negiotibale with experience

Job Summary

Wyoming Housing Network is looking to add a bilingual housing counselor who can read, write, and speak Spanish fluently. The primary functions of the job are in English. The primary role and responsibilities of a housing counselor are listed below, we are specifically looking for someone who can help us meet the needs of our Spanish speaking clients better.

General Purpose:

The Housing Counselors provide one-on-one counseling/consultation services with individuals and families concerning topics related to homeownership. The Housing Counselor may be asked to conduct classroom trainings. Housing Counselors are responsible to provide effective education and counseling programs that result in high client satisfaction, responsive communication with community partners, and efficient client file management. The Housing Counselor reports to the Director of Housing Counseling.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Conducts individual counseling sessions (including scheduling, preparation, and documentation)

· Maintains client records through client management system software and paper files

· Communicates in a timely manner with clients, lenders, and other stakeholders about the Homebuyer Education process and WHN’s programs and services

· Assists with file management tasks, such as auditing files, processing closing disclosures, and client follow up

· Assists with monthly and quarterly reporting for the board of directors, funders, and other community stakeholders

· Provides support, as needed, to other core WHN programs

· Assists with efforts to market and educate the Wyoming community about the Wyoming Housing Network and housing counseling services

· Practices open and honest communication and be a constructive and positive team member

· Continues to grow in knowledge of the housing counseling field and willingness to achieve additional certifications

Supervisory duties:

· None

Knowledge, skills and abilities:

· Ability to consistently promote, support, work, and act in a manner in support of Wyoming Housing Network’s vision, mission and values.

· Strong organizational and management skills

· Ability to multitask in a fast-paced environment

· Ability to be productive under pressure

· Independent yet collaborative worker

· Detail-oriented with a willingness to learn new skills and techniques to enhance efficiency

· Task/goal driven, mission driven and self-motivated

· Outstanding ability to develop and nurture business relationships with community partners, community investors and landowners

· Work effectively as a team member to achieve organizational objectives as outlined in the WHN Strategic Plan

· Willingness to work evenings occasionally and maintain a flexible work schedule as needed

· Ability to adhere to all guidelines related to confidentiality of client information and records

Education:

· Two-year college/associate degree required or equivalent work experience

Experience:

· Candidates with experience in financial coaching, credit counseling, lending, education and/or counseling, property management and/or customer service preferred.

Additional Requirements/Licenses/Certifications:

· Preference given to candidate possessing the following certifications, for the right candidate considerations can be made to obtain certifications in the first 3- 6 mos. of hire.

• NCHEC Certification in Homeownership Counseling
• HUD Housing Counseling certification

· Must have reliable transportation

· Must have a valid driver’s license

· Passing a criminal history background check will be required prior to the start of employment

Working environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an indoor professional office environment, may include remote work.

· Occasional outdoor work in extreme weather conditions (hot/cold); walking on uneven terrain

· Travel to conferences, meetings and branch locations on a regular basis is necessary

· A clean and safety-conscientious environment required while employed

· Work may involve long hours and overtime during holidays, weekends, and evenings

This job description is a summary of the typical functions of the Housing Counselor and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Additional duties may be assigned by the Director of Housing Counseling and/or Executive Director.

Job Type: Full-time

Pay: $39,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Casper, WY 82609