What are the responsibilities and job description for the Benefits Specialist position at Xcel HR - Rockville, MD?
Company Overview:
Our mission is to help business owners thrive. Our experienced team of professionals are dedicated to being a part of a business owner’s toolkit, so they have the time to focus on what they love, their business. XcelHR Management culture is built up of the highest ideals. Our employees at all levels are service-oriented and strive daily to be the best in our industry. We take pride in our ability to achieve and fulfill our clients’ broad needs and expectations. We look for individuals who desire to excel in a full-service organization.
The primary focus of this client-facing role is to support the Benefits Department in a specific function or as a full-range Benefits customer service professional. The ideal candidate will have a minimum of 2 years of Benefits experience and have a strong analytical mind. The Benefits Generalist is expected to exercise a defined set of functions on a daily basis, exercising autonomy in matters of familiarity or of low complexity. The ability to manage work volume in an intelligent and focused manner is central to success in this role. Strong administrative skills and experience, the ability to navigate the HRIS with confidence, and accurate numerical data entry skills are essential. Excellent communication and customer service skills are required.
Essential Duties:
- Evaluate client's current Benefit practices. Identifies gaps and inefficiencies. Provides recommendations by utilizing Benefit products and services, including but not limited to, benefits administration, to maximize client satisfaction and retention. Assists clients and internal associates with developing and implementing compliant Benefit practices. Manages assigned accounts based on clients’ needs.
- Consults with HR Team, to ensure client HR and Benefits programs and policies are aligned with appropriate state and federal laws and regulations. Ensures proper execution of policies and business rules which support XcelHR, client needs, and state and federal laws.
- Exercises judgment and makes effective decisions when interpreting HR and Benefits policies and regulations. Reviews and resolves issues by utilizing plan documents and business rules. Communicate with vendors, clients, and worksite employees regarding policies, benefit eligibility, claims, and employee rights and responsibilities. Analyzes and audits cases to ensure accuracy and timely delivery of HR and Benefits products and services.
- Serves as a liaison for all Benefit inquiries and issues, both internally and externally. Establishes and maintains strong relationships with clients, vendors, and internal associates. Communicates plan interpretations, assisting with eligibility issues, and claims.
- Administers group health and welfare plans, including, but not limited to, Health, Life, Dental, Vision, Health Savings Accounts, Flexible Spending Accounts, Leaves Administration, Disability Insurance, and Commuter Benefits. Ensures benefit plans are within the guidelines of Section 125, COBRA, HIPAA, FMLA, and any city, state, and federal laws.
- Delivers Benefit products and services according to XcelHR Service Agreements. Provides a high level of quality service to clients, employees, vendors, and client associates. Identifies discrepancies and follows up to resolve. Resolves escalated issues through problem solving, ownership, and follow-through.
- Maintains current knowledge of evolving Benefit legislation. Proposes new procedures and processes to enhance the delivery of Benefit products and services
- Performs other related duties as assigned.
Education & Experience:
- Intermediate skill level in Microsoft Office programs Excel and Word. Beginning to Intermediate skill level in Microsoft office program PowerPoint.
- Minimum 1-year experience with HRIS systems.
- Proven experience in a customer service environment.
- Previous experience in benefits administration.
- Proven critical thinking and problem-solving skills.
- Previous experience in health and welfare benefits training and/or process documentation is a plus.
Additional Skills:
- Ability to work in a fast-paced, deadline-driven atmosphere.
- Ability to lead and direct others.
- Detail-oriented.
- Exceptional time management, data entry, verbal, and written communication skills.
- Ability to work in a team environment, customer service oriented.
- Ability to ensure appropriate and efficient case resolution.
- Exceptional business acumen understands industry trends, business metrics, and how department goals integrate with company objectives.
OUR COMMITMENT
XcelHR is dedicated to fostering a culture of intentional Inclusion and Diversity. Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.
XcelHR is an Equal Opportunity Employer
Core Values: Integrity, Passion, Respect, Honor, Excellence, Ownership, and Enthusiasm.
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