Support Analyst

Job Title is Support Analyst (Lab system support).

• Location: El Segundo, CA - onsite 5 days a week
• Standard laptop
• BGV fully cleared

Must Have's:
The hiring team would like to emphasize that the QC Lab related activities listed on the JD are crucial as well as predominantly Lab Support experience (so hands on GxP is mandatory). Please be sure your candidates have this experience before submitting. Thank you in advance!

Project Scope:
Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa
Monica) QC Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will
handle tactical matters such as service requests as well as when working on larger projects.
Scope of Services

• Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues
• Understanding of the business processes and all applicable procedures, including in-depth knowledge ofGxP operations as it relates to the FDA’s CFR 21 Part 11 requirements and Good DocumentationPractices (GDP)
• Windows Desktop OS support tasks (Win 7 – Win 11) Including the setup of new systems, installationand configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment,Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMPsystems
• Work with vendor’s tech support teams to resolve application errors as needed

Administer updates on QC/Manufacturing instruments/systems such as user additions, removal,method/assay updatesPartner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applicationsand write install instruction for Lab/MFG managed services support personnel

• Participate in process re-engineering workshops with business and IT stakeholders

Perform impact assessment on changing product capabilities, including impact to integrated (boundary)systemsRespond to IT support requests to address operational issues with enterprise and quality applicationsand meet with internal clients and stakeholders to diagnose software and middleware issuesManagement of Sparc ticketing system for effective workload management; proactive monitoring andtrend identification and analysis of behaviors in systems support. Resolution of findings or escalation toother IT team resourcesNew or updated SOPs related to administration and installation of applications used in thelab/manufacturing environmentsTimely and accurate communications with other parts of the organization regarding IT projects, timelines,and compliance

• Alignment with other manufacturing sites and corporate IT to ensure global consistency
• Troubleshooting and replacement of hardware component and systems and system imaging software
• AD account management and network connectivity requirements
• Testing of phone and network patch cables to wall jacks
• Troubleshooting and continuous updates to or creation of knowledge articles

Years of Experience:

12.00 Years of Experience

Job Type: Contract

Pay: Up to $70.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 11 years

Schedule:

• 8 hour shift

Application Question(s):

• Lab Support experience (so hands on GxP is mandatory)

Experience:

• FDA’s CFR 21 Part 11: 3 years (Required)
• GMP: 4 years (Required)
• GxP: 4 years (Required)

Ability to Relocate:

• El Segundo, CA 90245: Relocate before starting work (Required)

Work Location: In person

Salary : $70