What are the responsibilities and job description for the Customer Care Associate position at Xerox?
City
Wethersfield
State/Province
Connecticut
Country
United States
Department
Technical Customer Services
Date
Wednesday, October 4, 2023
Working time
Full-time
Ref#
20031590
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum-
$ 39,520
Annual Base Salary Maximum
$ 43,680
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirement
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Overview:
Connecticut Business Systems (CBS), A Xerox Company, is seeking reliable, upbeat Customer Care Center Agents / Dispatchers to answer incoming calls and coordinate customer service and support. This is a full-time opportunity, Monday to Friday.
Duties and Responsibilities:
- Responds to customer inquiries and complaints regarding service, equipment, supplies, contracts, and billing.
- Answers a variety of real-time inbound calls, email, and chats to support customer care.
- Using a computerized system, responds to customer inquiries in a call center environment.
- Resolve customer queries and complaints, which fall within the scope of the assigned responsibilities. Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
- Ensures high level of customer satisfaction is obtained with each interaction.
Required / Preferred Qualifications:
- Exceptional customer service skills.
- High energy, self-motivated, self-starter.
- Experience with Microsoft (MS) Word, MS Excel, and MS Outlook
- Must be able to effectively handle multiple projects simultaneously in a deadline driven environment.
- Ability to work independently and as part of a team.
- The individual will be expected to take ownership of and accountability for his / her work product.
- Excellent verbal, written communication, and interpersonal skills.
- Detail oriented.
- Ability to interface effectively with associates and managers at all levels.
- Must have a professional demeanor and be able to stay calm under pressure.
- Call Center experience preferred
- Industry experience a plus
What We Offer:
- Competitive compensation (hourly compensation and applicable overtime)
- Comprehensive benefits offerings (including medical, dental, vision, life insurance)
- Retirement plan – 401k
- Paid holidays, personal choice days, and paid time off
- A culture that offers flexibility and a healthy work life balance
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