Desktop Support Technician

-Workstation Management

• Workstation imaging, configuration & deployment/user setup using common enterprise systems/tools such as SCCM/MDT. Autopilot/Intune experience a plus.
• Application deployment using common enterprise tools
• Hardware asset tracking & reporting
• End-user security/protection application support (virus/malware removal, hard-drive back-up, hard-drive encryption configuration, etc.)
• Workstation research & related projects/initiatives (OS upgrades, new patch releases, browser upgrades, new application deployments, etc.)
• Other technical configuration, support & administrative tasks as assigned
• Level 2 Technical (“Break/Fix”) Support
• Level 2 (escalated from helpdesk) technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access & messaging services, for end-users across all sites
• Occasional level 1 technology support after-hours & during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)
• Diagnosis/resolution of computer hardware, software & network issues for Executive and VIP personnel at all sites (on-site & via remote support tools)
• Low-level network support (port testing, bandwidth monitoring, share drive troubleshooting, etc.)
• Support ticket & SLA management using common enterprise tools such as ServiceNow, Remedy, etc.
• General user community technology guidance, recommendations & education

Technical Administration

• User permissions & password management on multiple systems (Active Directory, Exchange, etc.)
• Incident management, including response, tracking & reporting for areas of responsibility
• Document workstation configuration standards, processes & best-practices
• Manage local site logistics including storage room, organizing inventory, shipping and receiving
• Ability to lift up to 50 pounds
• Able to sit or stand for extended periods of time

Team Collaboration

• Work directly with team members, other IT groups and non-IT/business representatives to address all incidents, problems & requests
• Coach/mentor Helpdesk analysts and desk-side support technicians in configuration & troubleshooting methods & best practices
• Ongoing process/solution analysis and improvement

Job Type: Contract

Salary: $15.00 - $21.90 per hour

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• San Ysidro, CA 92173: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

Salary : $15 - $22