Field Technician

XL Broadband
Grant, IL Full Time
POSTED ON 12/5/2022 CLOSED ON 1/2/2023

What are the responsibilities and job description for the Field Technician position at XL Broadband?

Do you want to be part of an organization that makes a difference? Then become a part of our growing industry! We are expanding and looking for self-motivated, hardworking Field Technicians dedicated to delivering top-notch service to neighborhoods across our service area.

  • Onsite training
  • Full benefits package
  • Help improve the lives in your community
  • Team environment

As a Field Technician, you will be installing and upgrading equipment, running lines, aligning radios, and general equipment maintenance. Most installation or service calls take place on top of a roof so former roofing experience is a plus.

Responsibilities

  • Provide service and customer support during field visits or dispatches
  • Install and troubleshoot new dishes and radios on roofs, silos, or other vertical assets
  • Diagnose and communicate issues with tower maintenance or equipment malfunction
  • Work with Network Operations Center to deploy new sites
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Learn basic networking
  • Operate company vehicle in a safe manner and use field automation systems
  • Safely use a ladder and be comfortable working on roofs and other tall structures
  • Manage all onsite installation, repair, maintenance and test tasks

Requirements

  • Ability to read and speak English, comprehend and carry out instructions given verbally and in writing
  • Ability to work directly with customers and communicate effectively and appropriately
  • Basic computer skills (Internet searches, Word, Excel)
  • Proven field service experience
  • Work well in a team environment
  • Experience with construction or engineering a plus
  • Ability to troubleshoot, test, repair and service technical equipment
  • Position requires working outdoors in all types of weather
  • Installation Technicians dispatch from our Grant Park office

Questions

How many years of Computer Networking experience do you have?
How many years of Field Service experience do you have?
How many years of Troubleshooting experience do you have?
How many years of Writing Skills experience do you have?
Do you speak English?

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • On call
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Grant Park, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

Salary : $14 - $20

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