Claims Specialist, Surplus

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and also to interact and collaborate frequently with Regional Practice Leaders and the Underwriting teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

What will your essential responsibilities include?

• Handling assigned claims across multiple jurisdictions, as well as setting the case strategy for these claims in partnership with Regional Practice Leaders and Claims management.
• Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.
• Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.
• Consulting with Regional Practice Leaders and Claims management on Large Losses and ensuring all steps are taken to achieve the best outcome.
• Producing internal reporting and ensuring that reserves are set according to best practices guidelines.
• Identifying, monitoring and reporting on emerging liability and coverage trends.

You will report to Gary Barber, Claims Manager- Surplus.

We’re looking for someone who has these abilities and skills:

• Broad surplus claims experience: minimum of three years of experience managing claims. Experience in the handling and management of general liability, with a focus on premises, products, personal and advertising liability claims.
• Strong communication: Excellent verbal and written communication, presentation and negotiation skills. Able to communicate and negotiate effectively with internal and external stakeholders at various levels of sophistication.
• Collaborative approach: Develop productive working relationships with insured, brokers, claim handlers, Underwriters and legal counsel. Seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team.
• Strong ethics: Handle responsibilities with integrity and the highest standards of professionalism.
• Passion for results: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
• Intellectual curiosity: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills.
• Education: Bachelor's degree required.
• Ability to travel approximately 10%, typically for short duration trips.
• Possession of state adjuster licenses is preferred. Insurance designation(s) (CPCU, AIC, ARM) preferred.