Staff Product Manager, Staff Experience

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

When customers upload their CAD designs and buy custom-manufactured parts on Xometry.com, there is often manual staff work behind-the-scenes: verifying the manufacturability of the parts, matching the part to the right manufacturing partners, verifying the quality of the part, following up on issues/questions, etc. To accomplish this we use several tools: Salesforce, Asana, and our custom ERP (Enterprise Resource Planning) software. We call this the ‘Staff Experience’, and doing it efficiently with high quality is very important to Xometry as we scale rapidly, given its critical impact on our customers and partners. 

We need someone who will turn the overall staff experience (tools and processes) into a “product”. Starting by developing a deep understanding of how work happens today, and then finding ways to improve those workflows, with the ultimate goal of improving the Xometry buyer / customer experience. This person will partner with the Sales, Customer Success, Customer & Partner Support, Case Management and other teams to positively impact the end-to-end customer and partner journeys. 

We need a product manager with deep experience in service design or systems thinking, with experience improving workflows across people, process and technology. The ideal candidate will have a background in B2B/marketplace environments where customers receive physical products, and supporting both internal and external customers.

• Serve as a strategic leader on our product management team, with responsibility for the Staff Experience, setting the overall product strategy and vision
• Build collaborative relationships with key partners; set priorities aligned to business goals; communicate product roadmaps, and gain buy-in from executive leadership
• Incorporate customer feedback and product analytics to iterate to success
• Practice outcome-oriented/KPI-driven product management: Define product metrics that lead to business goals and report on the outcomes of your efforts
• Lead complex, cross-team projects to deliver on your product strategy, with a singular focus on driving business results

• 7 years of experience in Product Management managing multiple competing priorities and engaging technical & non-technical stakeholders
• Must have experience productizing customer post-order experience, fulfillment, ERP, logistics or medium/high scale internal systems
• Exceptional problem-solving skills
• Exceptional communication skills
• Experience optimizing a variety of workflows and systems
• Experience building roadmaps, managing product backlogs, and working closely with software development teams to build new products and features in a fast-paced environment
• Experience using data and metrics to test theories, confirm assumptions and measure success
• Mission-driven, positive attitude, and ability to motivate others
• Be a team player, upbeat, and able to thrive in a dynamic work environment
• Must be a US citizen, green card holder, or a legal permanent resident of the United States

• Competitive salary
• Stock options
• Medical, dental and vision insurance
• Life insurance
• 401(k) with match
• Flexible time off 13 Holidays
• Paid volunteer time
• Commuter and parking benefits
• Maternity & Paternity leave
• Dog friendly office spaces
• Free coffee
• And more!

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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.