Senior Data Analyst

Job Title: Senior Data Analyst

Location: Plano, Texas (Hybrid)

Duration: 12 Months

Xoriant reasonably expects the pay rate for this position to be within the following range: $38.00/hour-$40.00/hour.

Job Description:

We are seeking a talented Senior Data Analyst with experience in AI-related projects to

join our team. This role requires an individual who is comfortable working with large

amounts of telemetry data, able to generate meaningful insights, and has a keen

understanding of Customer Success perspectives. The ideal candidate will have

extensive experience in dashboard development, data integration, and analytics tools,

and will be capable of applying AI methodologies to our processes.

This position is based in our Plano, Texas office, with the expectation to be in office 3 - 4

days a week.

Key Responsibilities:

Analyzing and interpreting complex telemetry data to generate meaningful

insights that provide visibility into the CS team's progress.

Applying knowledge of AI principles to enhance analytics processes and derive

success criteria necessary to meet our goals.

Developing and maintaining dashboards using Tableau, Gainsight, Google Sheets,

and other analytic tools for executive level, mid-managers, and individual

contributors.

Extensively using Gainsight, including Looker studio, to integrate data from

various sources like SFDC, Support Portal, Support Cases, JIRA tool, etc., to drive

insights and decision-making.

Collaborating with various teams and stakeholders to gather data requirements

and translate these requirements into effective analytics solutions.

Qualifications:

Bachelor’s degree in Mathematics, Economics, Computer Science, Information

Management, Statistics, or a related field.

Proven working experience as a Data Analyst or Business Data Analyst, with

experience working on AI-related projects.

Strong experience with reporting packages (Business Objects etc.), databases

(SQL etc.), programming (XML, JavaScript, or ETL frameworks).

Knowledge of statistics and experience using statistical packages for analyzing

large datasets (Excel, SPSS, SAS etc.).

Extensive experience in using Gainsight, Tableau, Google Sheets, and other

related analytic tools.

Familiarity with AI methodologies and how to apply them in a practical business

setting.

Strong analytical skills with the ability to collect, organize, analyze, and

disseminate significant amounts of information with attention to detail and

accuracy.

Certifications like Certified Data Management Professional (CDMP), Microsoft

Certified: Azure Data Scientist Associate, Microsoft Certified: Data Analyst

Associate, Certified Analytics Professional (CAP), SAS Certified Data Scientist,

Tableau Desktop Certified Professional, Cloudera Certified Data Analyst, Google

Analytics Individual Qualification (IQ), IBM Data Science Professional Certificate,

any AI certifications

Experience working with Python, R, SQL, TensorFlow, PyTorch, Scikit-Learn, Keras,

Jupyter Notebook, Apache Spark, Hadoop, Tableau, Power BI, Excel, Google

Sheets, Pandas, NumPy, Matplotlib, Seaborn, SAS, SPSS, MATLAB, RapidMiner,

KNIME, Weka, SQL Server Analysis Services (SSAS), Google Analytics, BigQuery,

AWS Sagemaker, IBM Watson.

Regards,

Akangsha