Manager of Global Risk

Company Description

Take a seat on the Xplor rocketship and join us to help people succeed across the world.

We’re a global team of builders, listeners and problem-solvers. From the products and solutions we offer, to the way we work with our customers and colleagues, we know that by living up to our values we will help people succeed.

That means no egos, no over-complication. Just great people who do everything
in their power to help others reach their full potential.

Job Description

• Provide leadership, support, and guidance & forward thought to the Global Risk & ACH Recoveries team.
• Assists in review of analysis of fraud trends across several product vertical lines.
• Maintains and Enhances KPI data for reporting of team productivity and evaluation of loss trends to report to leadership.
• Provide guidance on transaction monitoring tools and development of rule sets for fraud monitoring.
• Provide guidance on recovery processes and factors that for third party outsourcing.
• Evaluate applicant business models to identify risks and accurately assess exposure and evaluation thresholds. 
• Identify vendors and solutions that can be leveraged to enhance monitoring processes and data analysis across multiple product lines and Global markets.
• Work with product team as SME on department projects.
• Work with Credit operation teams on fraud loss trends identified related to boarding activity.
• Conduct, obtain and report month over month forecasting for Fee and Chargeback related loss.
• Maintain department reporting analysis, periodic reviews, systems, and records as required to evaluate and update merchant profiles, merchant level risk rule settings, and other risk related activities.
• Build out of Reserve calculations in managing different products such as Direct Debit
• Interface with Credit Operations and Compliance personnel on merchant issues and risk mitigation as appropriate. 
• Interact with Data engineers to identify applicable risk controls needed to be put in place to reduce fraud attempts.
• Develop policy and procedures that offer guidance around Risk activities.
• Perform other related duties as assigned by management.  

Qualifications

• Bachelor’s degree in relevant field required; equivalent range of industry specific experience/certification would be considered.  
• 5 years of operational risk experience in payment industry preferred.
• Previous Risk/Fraud monitoring experience required. 
• 3 years of Leadership and People management experience, in both on-site and remote capacity.
• Advanced technical experience in evaluating & mapping out processing flows.
• Familiar with Operational Risk function and ability to apply fundamental process across several Global product & markets.
• Interpretation of financial statements, a plus.
• Experience in developing & implementing policies and procedures.
• Excellent written and oral communication skills 
• Strong organizational, problem-solving, and analytical skills 
• Ability to multi-task and manage priorities and workflow in a dynamic, fast-paced environment. 
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm 
• Acute attention to detail 
• Excellent customer service skills 
• Ability to deal effectively with a variety of individuals at all organizational levels. 
• Ability to communicate professionally and effectively in person, on the phone, electronically or through other means to individuals and groups 
• Advanced experience with Office & BI products required 9Excel, Power BI, Tableau, iZenda, etc.)

Additional Information

All your information will be kept confidential according to EEO guidelines.

To be considered for employment in the United States, you must be legally authorized to work in the US. Xplor does not sponsor visas, either at the time of hire or at any later time. 

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected].

We’re committed to replying to each application and look forward to getting in touch with you soon.