Senior Product Manager

Company Description

Xplor Technologies: We empower businesses to focus on what they love by providing the technology they need to grow.

Job Description

You’ll join Xplor Field Services and our FieldEdge Product team — the team that provides support and expertise to field service professionals across the world. From HVAC and plumbing to electrical, we’ve spent time mastering the details so the business experience on both sides is smooth, simple, and easy. 

A successful Sr. Product Manager leads and manages a core business feature or multiple product areas within a brand.  They not only excel at driving valuable product delivery, but they have a vision for their product area and a plan for how to execute that vision.  They can clearly articulate how their product roadmaps align with the brand product strategy and how their work will quantifiably impact their customers. A Sr. Product Manager owns the management of their roadmap and must have a clear understanding of the reasoning behind each decision. This person is directly engaging customers weekly to better understand the industry, pain points, and how their product work can solve customer problems.  A successful Sr. Product Manager may or may not have managerial responsibilities, but they serve as a leading example of what exceptional product delivery embodies and drives their peer's development.  This role is the most senior position that is solely focused on product delivery in a product area or business unit without brand-wide responsibilities.   

Some of the other responsibilities you’ll have: 

• Establish and align product roadmaps with the broader product strategy and find balance in delivery between long term investments, shorter term wins, and tech debt 
• Oversee the entire product lifecycle from concept to launch, including ideation, development, release, measurement, and continuous improvement.
• Engage current and prospective customers to understand and analyze their needs, business practices, and future plans 
• Develop an astute understanding of the industry including emerging trends, new available technologies, and addressable markets 
• Engage with design, research, and development to clearly articulate customer pain points and build a process for effective problem solving 
• Partner with marketing and sales to outline delivered customer value and support proper go to market positioning
• Act as the primary point of contact for cross-functional teams, facilitating communication and collaboration.
• Deliver clear and comprehensive product requirements to provide guidance to the development team 
• Identify and eliminate low value work undertaken by their agile team 
• Focus on customer value and identify MVP solutions that deliver on that value with the least amount of time, effort and risk 
• Use data and analytics to guide decision-making, optimize product performance, and measure success.
• Identify key success metrics for initiatives and ties those metrics to overall business metrics
• Communicate product vision, strategy, and progress to senior leadership and other stakeholders. Manage expectations and provide regular updates on product performance, risks, and opportunities.
• Provide mentorship and guidance to junior product managers, fostering their growth and development. Build a high-performing product team by promoting best practices and a culture of continuous improvement.

The average base salary pay range for this position is $120,000 to $165,000

Qualifications

What would make me a strong candidate?

• At least 6 years of product management experience with a SaaS company preferred
• Ability to operate and engage with a product team with no supervision 
• Proven ability to deliver initiatives on time and on budget 
• Experience managing junior team members and developing product management skillsets 
• Proven experience working in Agile Scrum environment and ability to write concise and useful requirements, documentation and user stories
• Knowledge and product experience in web and mobile applications.
• Must be organized and feel comfortable prioritizing the roadmap and defending the prioritization to stakeholders
• Must have strong communication skills to share the vision of the product with customers and internal stakeholders
• Experience working with senior leadership across other company verticals including sales, marketing and customer support 
• Ability to articulate and drive research and design needs in support of product decisions 
• Familiarity with the Field Services industry experience is ideal but not required
• Empathetic: you have a talent for understanding what our customers are trying to achieve and why they are trying to achieve it  
• Analytic: you can spot the commonalities in seemingly different customer requests and identify opportunities to address them with a unified solution  
• Strategic: you can slice big projects into pragmatic MVPs that maximize customer value with the least amount of time, effort and risk  
• Collaborative: you believe that a team works best when everyone is communicating daily about how each person’s piece fits in the shared vision 

Additional Information

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members. 

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development 
• A collaborative, team environment with people who truly love what they do 
• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary caregivers
• Unlimited access to LinkedIn Learning, 10% of your time devoted to growing you and your career, and further support to help you grow 
• Access to mental health support 
• Flexible work arrangements 
• Educational reimbursement
• Robust paid time off benefits, match 401K and more!

All your information will be kept confidential according to EEO guidelines.

More about us 

We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

Good to know

To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit www.xplortechnologies.com/careers. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/recruitment-faqs.

EEO and Artificial Intelligence

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected]. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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