Customer Service Coordinator

PRIMARY FUNCTION:

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

POSITION REQUIREMENTS:

• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities.
• Ability to work independently and as a member of a team
• Proficient in Microsoft based programs
• Proven ability to handle multiple projects and meet deadlines
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Position Responsibilities:

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Contact customers to respond to inquiries or to notify them of claim investigation results or planned adjustments.
• Work with other departments to resolve issues and improve processes
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Winston-Salem, NC 27103: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location