Dispatcher (Part-Time)

Xpress Guards is the nation's fastest growing security services agency providing customized integrated security solutions using leading-edge technology and the latest equipment.  Our team consists of highly qualified, experienced, and knowledgeable protection industry professionals who create a client experience that exceeds industry standards.   

As part of our team, you'll have the opportunity to play an important role in our rapidly growing organization while working in a dynamic, diverse, and inclusive work environment. 

We are seeking a customer-driven Dispatcher (Part-Time) to join our team.  This role will serve as the liaison between on-the-field technicians and our guard team. The ideal candidate must have excellent communication skills, ability to multi-task, follow-up and follow-through in a timely manner.  The dispatcher will work closely with the Operations Manager. 

Available Shift(s):

Saturday and Sunday from 8am to 4pm

Saturday and Sunday from 4pm to 12am

Essential Functions

• Act as the main point of contact for all on-field technicians and guard team via phone and messaging platform
• Handle incoming calls and messages in a courteous and professional manner 
• Responsible for the coordination, scheduling, dispatching and planning of services requested 
• Respond to any issues and follow-up by coordinating with the appropriate field techs and security team
• Develop a strong relationship with our clients, independent contractors and employees
• Process work orders and verify the information prior to dispatching services 
• Use the messaging platform, phone or computer to direct guard field units to the appropriate sites
• Maintain and update call logs, call records and other important documentation

Requirements 

• Minimum of (3) years of Dispatching or Call Center experience
• Security experience is preferred
• High School Diploma or equivalent 

Required Skills

• Excellent verbal and written communication skills
• Must be organized and detail oriented
• Able to work independently and within a team 

Perks

• 5 Paid Holidays
• Work 7 hours get paid for 8 hours 
• Paid Training
• Great Company Culture