IT Support Analyst-Remote

PURPOSE

The IT Support Analyst will be responsible for answering phones, emails, and the support queue from our restaurants needing support with various issues.

DUTIES & RESPONSIBILTIES

•Act as the IT support liaison between Corporate, POS Vendor and Restaurants.

•Provide remote support for POS and infrastructure including training, configuration, monitoring and customization

•Assist in both Root cause and Trend analysis, all while providing Restaurant systems POS support.

•Provide full Desktop Support Services for XRG office employees (hardware, software and mobile device)

•Perform hardware and software troubleshooting with XRG office employees.

•Provide assistance in installation, relocation and re-installation of equipment for XRG office when required.

•Develop and improve documentation to support problem analysis and resolution.

•Diagnose and resolve hardware and software issues, including operating systems - Windows and Mac across a range of software applications

•Configure and deploy equipment for new employees.

•Troubleshoot and resolve issues with Restaurant hardware and Software.

•Diagnose and resolve software and hardware incidents for Restaurants, including but not exclusive to Point of Sale, Payment Devices, Printers and Manager’s desktop

•Assist or complete other tasks as assigned.

QUALIFICATIONS & SKILLS

•Strong communication and desire to grow is a must

•Customer Service Oriented is a must as you will be a point of contact for everything IT

•Proven analytical and problem solving abilities

•Outstanding interpersonal skills and great team player

•Must be able to work independently with a high degree of self-initiative

•Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner

•Ability to work well under pressure and adapt to changes in project priorities

•Must be able to accommodate a flexible work schedule

•Experience with Point of Sale Systems\Hardware a plus

•Proficient in Microsoft Office Suite, Word, and Excel

•Experience in a full service, high volume restaurant or food and beverage multi-unit environment a plus

•Experience using data to guide decisions 

•High energy and outgoing personality

•21 years of age

•Proof of eligibility to work in the United States

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.]

• Small to medium office or shared work space

• Work varied shifts to include days, nights, weekends and holiday

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

•  Ability to walk long periods of time

•  Ability to stand for long periods of time

•  Ability to use hands to handle, control, or feel objects, tools, or controls.

•  Ability to repeat the same movements for long periods of time

•  Ability to understand the speech of another person

•  Ability to speak clearly so listeners can understand

•  Ability to push and lift to 50 lbs.

•  Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

DISCLAIMER

This job description is a summary of duties, which you as a IT Support Analyst are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.