What are the responsibilities and job description for the Escape Room Game Master position at Xscape?
Looking to be a part of a small team?
Our escape room game masters have to work with a variety of customers to ensure that they have a good experience while they’re with us. They have to provide superior customer service, whether they’re assisting a group of friends, colleagues, or family members. Escape rooms put our guests under some degree of pressure, which is why a game master is so important when it comes to organizing, monitoring, and directing our guests. Our escape room game masters must also be flexible. They’ll be asked to reset the escape rooms and maintain cleanliness and order throughout their time on the job. Escape room game masters will also need to perform administrative duties while on the job. They’ll need to prepare, document, and organize paperwork and digital data to ensure accurate record-keeping
Responsibilities:
Providing MC services to groups
Serving as a point of contact with both staff and customers
Explaining how each escape room works
Providing reminders and updates to the group as they play the game
Mediating customer disputes as they arise
Answering customer questions thoroughly
Resetting rooms after completion
Learning safety protocols and ensuring that guests are acting appropriately
Opening and closing the store according to schedule
Necessary Skills & Qualifications:
Excellent customer service and leadership skills
Superior written and verbal communication skills
Ability to problem solve
Experience working with a variety of personality types
Ability to thrive in a fast-paced environment
High school diploma or equivalent
Flexible schedule
Job Type: Part-time
Pay: From $10.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Weekends only
Ability to commute/relocate:
- Hudson, NC 28638: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Can you work every Friday and Saturday?
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $10