Guest Service Associate/Cashier

LOCATION IN WRENTHAM, MA

afternoons/nights

weekend availability preferred

**Competitive pay offered, based upon background and experience**

***eligible for up to $5,000 (FT) or $2,500 (PT) tuition reimbursement and earn up to $500 Retention Bonus, see hiring manager for details***

Quality. Customer focus. Community. Global’s guiding principles define our employee experience and we are always looking for talented individuals to join our ever-growing team! With approximately 1,600 locations, mostly in the Northeast, Global is one of the largest regional independent owners of convenience stores and gas stations. Whether you work for one of our approximately 295 Alltown Fresh, XtraMart, Honey Farms, Fast Freddie’s, Mr. Mike’s, Alltown, Jiffy Mart or Convenience Plus brands, your contributions will be highly valued and rewarded with competitive compensation, benefits*, and paid time off*

We are seeking result-driven Sales Associates for our fast-paced retail locations. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently help in meeting the store’s goals.

Responsibilities include but are not limited to:

• Ensuring high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries/questions
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in our store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Proven work experience as a Retail Sales associate, Sales representative or similar role
• Basic understanding of sales principles and outstanding customer service practices
• Proficiency in English
• Basic Math skills
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• Physical Requirements
• Frequent bending, reaching, lifting of 1 to 15 lbs
• Be able to lift up to 50lbs on occasion
• Reaching above shoulder height and bending below waist
• Be able to freely access all areas of the store
• Move quickly around store

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If you are seeking an entry level management position, then a Shift Leader may be just what you are looking for! A Shift Leader is responsible for supervising the store operation and personnel in the absence of the store manager or assistant manager. The Shift Leader will ensure company policies and procedures are followed; while delivering a high level of customer service, store safety and appearance.

Responsibilities include but are not limited to:

• Ensure a quality buying experience for all customers
• Make daily bank deposits by noon
• Review end of day reports and assist in preparation of daily paperwork
• Coach and direct employees to provide excellent customer service
• Maintain an awareness of cleanliness both inside and outside of the store
• Assist in ordering and receiving merchandise utilizing inventory ordering guidelines
• Implement all company promotional initiatives
• Maintaining cash and inventory control during all supervised shifts
• Assist in Pricebook maintenance
• Audit cashier paperwork for accuracy
• Report all environment, maintenance issues and unusual occurrences to the proper authority as well as management personnel
• Display superior customer service so our customers experience is enjoyable and exceptional.

*

Other duties as assigned by the Store Manager or Assistant Store Manager

· High School Diploma or equivalent

· Competent computer skills including Microsoft Office and email

· Strong math skills

· Ability to work unsupervised

· Availability for weekend, holiday and/or evening shifts

· Must have reliable transportation and valid driver’s license

• Frequent bending, reaching, lifting of 1 to 15 lbs.
• Be able to lift up to 50lbs on occasion
• Reaching above shoulder height and bending below waist
• Be able to freely access all areas of the store

We are an equal opportunity employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information or any other legally protected status.

Job Type: Part-time

Pay: From $16.00 per hour

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person