What are the responsibilities and job description for the Passenger Engagement Representative position at XWell?
XWELL is a leader in promoting health and wellness for airport travelers, boasting two decades of dedicated service and ongoing expansion. As a prominent travel, health, and wellness brand, we are revolutionizing the approach to well-being in the bustling airport environment. Our commitment is unwavering, and our XpresTest team plays a pivotal role by partnering with the U.S. Centers for Disease Control and Prevention (CDC).
Our collaborative efforts extend beyond COVID-19 variant detection, encompassing the comprehensive detection and sequencing of 30 different pathogens that could potentially be introduced into the U.S. by international travelers. In the capacity of a Bio-Surveillance Specialist, your role will involve engaging with international travelers, urging them to voluntarily provide swabs. This voluntary contribution significantly aids the CDC in tracking variants and understanding the presence of various pathogens.
Responsibilities:
Collecting Samples:
- Greet passengers with a warm and welcoming demeanor, creating a positive first impression.
- Maintain a professional and ethical approach in all interactions with the traveling public.
- Collect samples of flight wastewater to identify and analyze pathogens
Team Collaboration
- Collaborate with management and other staff to create a cohesive and positive work environment.
- Participate in team meetings and training sessions to enhance skills and stay informed about CDC updates.
Compliance:
- Adhere to all regulations and polices related to station operations.
- Maintain confidentiality regarding participants’ information.
- Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization.
- Follow XWELL policies and procedures related to health and safety.
Facility Maintenance:
- Ensure the cleanliness and orderliness of the station area.
- Report any maintenance issues to the appropriate personnel.
Required Qualifications:
- Willingness to work flexible hours, including nights, weekends, and holidays, to accommodate the varying schedules of airport travelers.
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficient in using computer systems.
- Ability to remain calm and composed in demanding environments.
- Minimum 1 -2 years of customer facing experience
Preferred Qualifications:
- Previous experience in customer service and hospitality.
- Knowledge of HIPAA regulations.
- High school diploma or GED
Core Competencies
- Communication
- Results Driven
- Customer Focus
- Teamwork
Benefits:
- Competitive Hourly Wage
- Flexible scheduling
- *Medical Dental, Vision, and Pet Insurance
- 401K with Corporate Match
- Generous PTO Plan
- *Tuition Reimbursement
Join us in this meaningful endeavor as we continue to shape the future of health and wellness in the dynamic world of airport travel ensuring the health and safety of our nation. Please send your resume to careers@xpresspa.com We look forward to hearing from you!
*Full-time positions only.
Job Types: Full-time, Part-time
Pay: $24.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Application Question(s):
- Are you comfortable standing for long periods of time?
Work Location: In person
Salary : $24 - $25