Expeditor

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: The Expeditor is responsible for expediting orders, providing internal/external customer support, and performing key administrative duties with the goal of improving customer satisfaction, increasing on-time deliveries, and achieving corporate financial targets which ultimately drive growth and profitability within Xylem. 

Essential Duties/Principal Responsibilities:

• Coordinates with all internal functions (purchasing, production, & logistics) for complete order fulfillment.
• Coordinates the priority schedule to include running the reports and providing the weekly updates
• Handles individual customer requests identified by customer service
• Advises customer service of any product delays as denoted by planning
• Attends all q-dip morning meetings and utilizes the information to communicate updates/changes
• Partners with shipping on customer returns; critical shipments
• Works directly with sales on critical order updates
• Updates Sales Force when a quality issue is identified
• Manages the backlog report to identify past due orders that are left unattended
• Meets with the planners individually to gather updates on production schedules; shortages; impacts to deliveries
• Meets with the buyers individually to gather updates on deliveries of critical components and identifies the impact to customer commitments
• Schedules calls with the customer service team to provide critical updates
• Attends update meetings with sales
• Participates in Watermark activities
• Other duties as required.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Extensive knowledge of Oracle
• High level of proficiency with Microsoft Office Products
• Excellent written and oral communication skills
• Experience in Customer Service
• Possess a good understanding of production processes

We Offer You More Than Just “A Job”

• Professional Development– To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
• Total Rewards– We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
• Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
• Employee Networks– Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Regularly required to sit or stand, reach, bend and move about the facility
• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements
• Standard weekly job hours: 40 hours

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Salary : $41,900 - $53,100