Manager, Technical Solutions

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: The Manager, Technical Solutions assists the Director of Sales and the Regional Distribution Network in the promotion and support of the Sensus advanced metering portfolio for the water utility market.

The MTS position will be overseen and directed by the Director of Sales for the specific region, but functions autonomously in the promotion, sale, application and problem solving required in all aspects of Automatic Meter Reading, Advanced Metering Infrastructure (AMI) and Water Smart Metering. This position requires strong training skills and the ability to coach the entire sales channel through the sales process at all levels within the utility.

Essential Duties/Principal Responsibilities:

• Attainment of annual sales revenue and profit plan.
• Develop full comprehension of Sensus corporate objectives.
• Support Sales Staff with technical details related to AMR/AMI Sales.
• Set-up/Demonstrate products: Meters, Reading Equipment, Software, Interoperability Lab
• Provide detailed documentation on products/services as needed during sales process.
• Deliver high level or detailed AMR/AMI/Meter presentations effectively.
• Produce and Deliver material and Presentations for high/low level meetings.
• Provide support and detailed content to Territory Manager/Distributor for RFP/RFI opportunities.
• Manage/Approve propagation study requests assigned by Territory Manager/Distributor.
• Submit re-run requests as needed with field feedback on requirements.
• Present case studies and market/product information in Regional/National Industry Conferences.
• Collect and distribute customer reference lists.
• Expected to understand all aspects of all Sensus products to provide: Emergency Troubleshooting in the field, Effective Sales Strategy, Application expectations to customers.
• High level of network architecture knowledge to assist in troubleshooting and pre-deployment planning.
• High level of RF knowledge pertaining to FlexNet and Competitive systems.
• Provide emergency troubleshooting for after-hours support needs
• Escalate customer support tickets as necessary within Technical Support
• Assist in scheduling RNI/Security Patch upgrades on required FlexNet systems
• Develop/Deliver training programs to Distribution and Field Sales on all Sensus related products
• Provide ad-hoc training to customers as needed to fill gaps from formal training by Sensus Training Group
• Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Bachelor’s degree in a technical area of study or the equivalent (BSEE preferred)
• Minimum of five years of relevant and successful technical support experience with technically complex products.
• Ability to understand, convey, train and troubleshoot the technical aspects of water measurement, electronic instrumentation, and AMI networks
• Highly proficient with PC skills, software, data communications, computer networking, RF networks
• Excellent training and communication skills with the ability to train at all levels within the sales channel and utility
• Must be located within the defined sales region
• Ability, willingness and desire to travel as needed (up to 60%)
• The employee is expected to be ethical and professional at all times
• Must be able to exercise good judgment, demonstrate superior customer support qualities, and communicate the company vision, purpose and value to the customer.
• Must convey a professional and positive image that promotes and enhances the Sensus brand.
• Must have the ability and willingness to travel as dictated by the needs of the job requirements.
• Additional duties and responsibilities may be added or deleted at the Company’s sole discretion with or without prior notice.

We Offer You More Than Just “A Job”

• Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
• Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
• Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
• Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Extensive travel via automobile and air is a necessity. Occasional lifting of up to 25 pounds could be necessary
• This position must be based within the territorial area of responsibility and is typically performed in a home-based work environment which is under the control of the employee.

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. A reasonable estimate of the current range is $95k to $105k plus bonus. At Xylem, it is not typical for an individual to start at the top end of the range for the role however compensation decisions are dependent on the facts and circumstances of each case. We offer a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.