Team Member

1. SUMMARY
   1. The primary function of a Sales Associate is to assure that all customer transactions are professionally and efficiently handled.
   2. The primary function of a Maintenance Associate is to assure the cleanliness and orderliness of the store and to fulfill the company’s commitment to safety and high-quality customer service.
   3. The primary function of a Cafe Associate is to assure that all food is prepared according to company safety and quality standards and that customer transactions are professionally and efficiently handled.
2. AUTHORITY AND ACCOUNTABILITY
   1. The Store Associate is selected and appointed by the Store General Manager and/or Store Co-Manager(s) and/or Café Manager and is to report to the all of the above.
   2. The Store Associate supervises no personnel but coordinates closely with personnel throughout the organization.
3. EDUCATION, CERTIFICATION AND SKILLS REQUIREMENTS
   1. Education/Experience
      1. High School Education and 1 year of experience in retail sales; or
      2. Equivalent combination of education and experience.
      3. Prior experience in retail/convenience store industry preferred.
   2. Licensing/Registration/Certification
      1. Current, valid Responsible Vendor Certification required (within 45 days of hire);
      2. Food Safety Certification a plus.
   3. Personal Skills and Abilities
      1. Ability to establish and maintain effective relationships with management staff, employees, and the general public;
      2. Ability to work varied hours/days as business dictates;
      3. Must be detail oriented;
      4. Ability to work independently;
      5. Ability to work well under pressure.
   4. Analytical Skills and Abilities
      1. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations;
      2. Ability to apply and adapt practices and techniques to the special requirements of senior management;
      3. Ability to effectively utilize technology to streamline processes and increase efficiency.
   5. General Management Skills and Abilities
      1. Ability to organize and manage multiple priorities.
   6. Technical Skills and Abilities
      1. Ability to process information/merchandise through system and POS Register system;
      2. Ability to operate and use all equipment necessary to run a store;
      3. Ability to freely access all areas of the store including selling floor, stock area and register area;
      4. Ability to learn and use proprietary software systems and applications.
   7. Language Skills
      1. Ability to communicate effectively in English with associates and customers;
      2. Ability to read, count, and write to accurately complete all documentation;
      3. Ability to read and interpret documents such as department manual;
      4. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community;
      5. Ability to present facts and recommendations effectively in oral and written form.
4. AMERICANS WITH DISABILITIES SPECIFICATIONS
   1. Physical Demands
      1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;
      2. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell;
      3. The position requires prolonged periods of standing;
      4. The employee must occasionally lift and/or move up to 50 pounds;
      5. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
   2. Work Environment
      1. Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;
      2. The employee is exposed to weather conditions prevalent at the time;
      3. The temperature range in the indoor work environment is typically 68-82 degrees Fahrenheit, thought the employee may occasionally and briefly be exposed to temperatures ranging from -10-400 degrees Fahrenheit;
      4. The noise level in the work environment is usually moderate.
      5. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibration.
5. DUTIES AND RESPONSIBILITIES
   1. Customer Service
      1. Keep the customer first in all aspects of the job; be courteous and polite at all times
      2. Greet all customers, assist customers while shopping; be knowledgeable of products and store layout and helpful throughout the store, thank all customers
      3. Suggestively sell additional products/services
      4. Handle customer complaints in a professional manner
   2. Communication & Teamwork
      1. Arrive for work on time and prepared to start
      2. Wear proper uniform and maintain neat appearance and presentation to others
      3. Be friendly, honest & dependable
      4. Effectively communicate (in English) verbally and in writing
      5. Maintain a positive, cooperative attitude & assist co-worker as needed.
      6. Resolve conflicts in positive, productive manner
      7. Follow proper chain of command
      8. May be asked to work independently or in a group
      9. Accept direction and show willingness to improve performance
      10. Inform supervisors when supplies are getting low or equipment is not working properly.
   3. Merchandising & Sales
      1. Be familiar with layout of store and merchandise
      2. Keep sales area on counter free of clutter
      3. Maintain supply of cups, straws, napkins and condiments
      4. Keep all frozen and hot/cold beverage dispensers full
      5. Front shelves during shift; keep merchandise clean, stocked and rotated, including in store room and cooler
   4. Safety & Security
      1. Be aware of your surroundings, good customer service and customer engagement may be the best deterrent to shoplifting.
      2. Adhere to all safety rules and/or precautions.
      3. Wear and/or utilize proper protective equipment or tools, including slip-resistant shoes, safety goggles (when required), gloves, etc.
      4. Properly report all incidents, problems or concerns to management/supervisor.
   5. Sales/Cashier
      1. Provide great customer service.
      2. Understand and follow cash control procedures, including register security, over/shorts, cash, check, credit card, local credit and coupon policies
      3. Receive payment by cash, check, credit cards or automatic debits & Issue receipts, refunds, credits, or change due to customers.
      4. Follow all loss-prevention policies at all times including cash handling, scanning merchandise, using PLU’s, etc.
      5. Inform supervisors when supplies are getting low or equipment is not working properly
   6. Maintenance
      1. Clean and maintain all equipment according to policies & checklists
      2. Perform cleaning activities such as dusting, mopping etc.
      3. Perform minor fixes
      4. Conduct maintenance tasks such as replacing light bulbs, collecting trash etc.
      5. Maintain awareness of environment and surroundings and promptly report or correct any exceptions
      6. Inform supervisors when supplies are getting low or equipment is not working properly.
   7. Food Service
      1. Follow all health and safety standards, including personal cleanliness and hygiene, food temperature, food storage, food preparation, food serving, utensil & equipment maintenance and use, and safety
      2. Operate all food prep, cooking and storage equipment efficiently and effectively
      3. Follow all recipes and quick reference guides, including portioning standards, weigh or measure ingredients.
      4. Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
      5. Package take-out foods and/or serve food to customers, portion and wrap the food, or place it directly on plates for service to customers.
      6. Inform supervisors when supplies are getting low or equipment is not working properly.
   8. General
      1. Follow all company policies and procedures.
      2. Strive to reduce possible liability exposures for the company.
      3. Ensure that all methods and procedures implemented in the stores meet local, state and federal rules and regulations.
      4. Complete special duties/assignments assigned by management.
6. STANDARDS OF PERFORMANCE
   1. Demonstrates consistent, high-quality Customer service.
   2. Works well with others.
   3. Completes shift duties accurately and efficiently.
   4. Maintains clean, well-functioning equipment and economizes on supplies.
   5. Adheres to safety rules and precautions.
   6. Punctual, observes work break/meal period policies and has an acceptable overall attendance record.
7. COMMITMENT AND UNDERSTANDING
   1. I have reviewed and understand the above job description and believe it to be accurate.
   2. I understand that the list of job elements, responsibilities, skills, duties, requirements, or conditions is not exhaustive, but is merely the most accurate list of the current job.
   3. I also agree that Wash-N-Go Shell, LLC retains the right to change this job description at any time.

Qualifications: