Hotel Bell Person (Luggage Attendant)

Under the direction of the Bell Captain, the Bell Person is a professional and knowledgeable representative of the Hotel to all internal and external guests; ensuring the highest customer service standards of the Hotel brand are upheld at all times. The Bell Person consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Additionally the Bell Person is responsible for providing safety awareness, and ensures all guests, vendors and team members’ temperatures are screened per proper protocol, including asking a determined series of health questions before entrance of the property. This position works varied shifts as determined by business needs.

Essential Duties & Responsibilities

1. Provides Best in Class customer service during all guest interactions. Delivers luggage to rooms upon guest’s arrival and retrieves upon departure. Carefully transfers guest belongings to storage or Front Desk. Follows Forbes Travel Guidelines pertinent to Department (i.e.. ensures luggage is conveniently placed on luggage rack, luggage arrives within ten minutes of guest completing registration, arrives within eight minutes of guest calling for luggage assistance). Maintains proper records of deliveries and pick-ups, graciously greets all guests passing through lobby and looks for opportunities to assist them and create memorable experiences for them. Opens Hotel doors for all guests and gives verbal welcome when not retrieving or delivering luggage.

2. Provides guests with directions, recommendations, and information about Hotel, Casino and Entertainment Center, as well as city attractions and general information. Works with Concierge on all organized transportation. Handles all guest interactions with highest level of hospitality and professionalism, while always aiming to exceed the guest expectations. Communicates parking procedures to guests/visitors. Maintains and polishes bell carts to ensure all are in pristine condition anytime they are within guest view. Delivers guest packages upon request.

3. Follows all internal health and safety policies and procedures, and works harmoniously and professionally with co-workers and supervisors.

4. Reports all maintenance issues pertaining to facilities via internal systems and reports all guest requests to Supervisor as needed. Follows up to ensure request have been completed in a timely manner. Completes regular customer service and safety training to keep certifications current as needed.

5. Contributes to positive and engaging environment which motivates employees to collaborate, learn, perform, and develop their skills. Performs other duties as assigned to support efficient operation of Department.

Education/Experience/Qualifications

• High School Diploma or GED required.
• One (1) year customer service experience required. Hotel experience a plus.
• Strong English skills, both oral and written required.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
• A qualified candidate/employee must have and maintain a valid ID or driver’s license with an acceptable driving record as determined by the enterprise’s insurance carrier.
• Received Health Screener Training/Certification.
• Received COVID-19 Program training.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person