Company Overview

YAK ACCESS is one of North America’s leading providers of right-of-way access solutions. From pipelines to power lines to civil projects, we offer unmatched expertise in total access planning, clearing, site work and restoration services. When customers choose YAK ACCESS as their access company, they’re also choosing North America’s largest supplier of access mats and products for building temporary or permanent roads—which means they can be as confident in their materials as they are in their project plan.

These end-to-end solutions are delivered by an experienced, reliable team who place a priority on safety, environmental sensitivity, cost, and timeliness. In short, YAK ACCESS goes the extra mile to ensure our clients’ projects are successful.

At YAK and our business units, we bring operational excellence regardless of industry or location. Our culture is as top notch as our service and our employees work together like a family. We have been ranked 2nd by our employees as one of the Best Places to Work in Mississippi in the Mega-Large Division for the last three years in a row!

Position Description

The ERP Support Analyst collaborates with staff and management of various business units and technical resources (internal/external) to lead and assist with the development, implementation, and ongoing support of business systems at Yak Access.

Responsibilities

• Perform a wide range of activities to support the Enterprise Resource Planning (ERP) financial applications, which ensure the operational effectiveness and excellence of the business units.
• Collaborate with end-users and other technical staff to design, develop, implement and continuously improve services and deliverables to meet business needs. 
• Contribute to service enhancement projects, including taking projects from request through implementation and release.
• Track and analyze business unit trends in order to make appropriate recommendations that will positively impact operational effectiveness by utilizing ERP systems.
• Participate in initiatives for business units and/or serve on project teams, as deemed necessary.
• Serve as the technical point of contact for Infor M3 application errors, change requests, documentation, or troubleshooting and escalate as needed.
• Resolve help desk trouble tickets related to enterprise applications (including Infor M3, B2W Estimate / Track, and custom applications).

Position Requirements:

• College diploma or university degree in the field of business administration, computer science, accounting, or management information systems; to include at least 3-5 years of related IT work experience
• In the absence of secondary education degree, at least 5-8 years of direct IT work experience
• General experience with enterprise software administration
• General experience with ERP applications and modules
• General experience with software development lifecycle & relational database systems
• General experience with software development testing processes
• SQL development experience (minimum 2 years’ experience)
• API development experience (Postman)
• Web development experience (Javascript)
• General experience with computer networks and operating systems

Personal Attributes

Interpersonal Communication-- Navigate and relate with all levels of the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact;

Integrity and Trust--Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; does not misrepresent him/herself for personal gain.

Team Building--Creates unity and productivity of team; is able to improve performance and cultivate to excellence within sphere of influence

Presentation Skills--Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses;

Internal Partnering--Relating to peers on a personal level; cooperating with peers; joint problem solving; responding to accolades; handling peer conflict.