Front Office Supervisor

 Join our team as a Front Office Supervisor at the 11th Avenue Medical Center in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we believe you are more than an employee, and we are more than a job! We value inclusivity, and we are a community committed to the well-being of our members.

We've transformed into a leading community health center. With 40 clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

What we Offer:

• Sign-on bonus of $5,000 in first paycheck and $2,000 at 12 months of employment. 
• $25.64 - $31.41/hour DOE, with the ability to go higher for highly experienced candidates. 
• 100% employer-paid health insurance for employees including Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, and more.

Essential Functions/Responsibilities/Duties

• Plans and manages the daily functions of the clinic front office.
• Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and various regulatory agencies.
• Manages provider schedules to ensure correct appointment type is assigned, schedule is full, and daily targets are met. Verifies and adjusts schedule when providers are not available.
• Maintains and books appointments for the Credit Manager and Behavioral Health Consultant.
• Monitors the patient record filing system and ensures accurate and complete data is collected for all patients. Provides feedback and instruction to staff to ensure accuracy of patient files.
• Develops and coordinates quality assurance activities for the front office. Coordinates patient file audits/reviews to comply with standards from The Joint Commission (TJC), Federal, State, and local regulations. Performs various audits to include Cash Box reconciliations and MyChart Proxy.
• Reviews and monitors various reports from the Epic system including sliding fee eligibility and utilization, registry follow up, and patient wellness follow up.
• Monitors daily work queues for clinic staff to ensure productivity, identify issues and allocates workload.
• Manages AIDET patient communication surveys, compiles and communicates results, and makes any process or procedure changes necessary to improve results. Also manages TSF and Arcadia Tracking on a daily basis.
• Manages the processing of all Release of Information requests. Coordinates with Risk Management regarding the healthcare information to be provided prior to the release.
• Coaches, mentors and trains direct report staff. Assesses competencies of staff, provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.
• Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.
• Creates and maintains an inclusive work environment that supports diverse ideas, backgrounds and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives and maintains an employee engagement culture.

Qualifications

• Education & Experience Required:
  • High School Diploma or GED and at least 5 years of work experience in a healthcare setting, or
  • Associate’s Degree and at least 3 years of work experience in a healthcare setting, or
  • Bachelor's Degree and at least 1 year of work experience in a healthcare setting.
• One year’s supervisory experience managing employees and administering policies is preferred. 
• Knowledge/Skills/Abilities: Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 10 on the language proficiency scale to receive bilingual differential pay. Basic proficiency with a variety of computer programs including Word, Excel, and EPIC preferred. Effective verbal, written, and listening communication skills. Ability to work independently with minimal supervision. Ability to effectively manage employees and administer clinic policies. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to work effectively in a fast-paced primary care environment. Knowledge of medical terminology is required. Knowledge of Patient Benefits Coordination preferred.

Our mission celebrates diversity. We are committed to equal-opportunity employment.

Contact us at jobs@yvfwc.org for more information about this opportunity!