Information Technology Service Delivery Manager

• Job Description
• A deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
• Strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
• Leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
• Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Aptitude to analyze complex situations, identifying problems, and proposing effective solutions.
• The ability to think critically and make decisions quickly to address service-related challenges.
• Knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
• A mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
• Technical Knowledge: While not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.
• Experience with Oracle Products and especially Oracle Fusion will be preferred.
• Basic Qualifications
• At least 8 years of Technical Program/Project Management/Delivery experience
• Experience managing complex and cross-functional projects
• Experience with application maintenance & support engagements (ITSM).
• Budget and resource management experience
• Customer service focused
• Preferred Qualifications
• Bachelor\'s degree required, preferably in information systems, computer science, or business administration.
• ITIL certification or exposure preferred.

This is Full Time position with Yash.