Computer Technical Specialist

Job Overview:

We are seeking a skilled Computer Technical Specialist to join our team. As a Computer Technical Specialist, you will be responsible for the efficient functioning of standalone and networked systems. The incumbent assists and trains staff that has access to internal and outside agency databases or networks. An incumbent also operates and makes repairs on computers and related peripheral equipment. Work is performed under the general supervision of the Director with considerable leeway allowed for the exercise of independent judgment in carrying out the details of the work. Supervision is not a function of this class. Does related work as required.

Responsibilities:

Assists in the testing, delivery and setup of new equipment in user department/unit;

Installs and upgrades software including the ability to customize same to meet specific requirements;

Coordinates and logs hardware-related problems and resolves them with the computer vendor to ensure ongoing computer reliability;

Coordinates and resolves department problems associated with hardware, software, training & production;

Tracks outstanding problems and follows up until problem resolution occurs;

Advises user(s) of procedure to follow until resolution occurs;

Meets with supervisor and determines the best approach for solving difficult problems with the system;

Attends technical meetings to review changes and modifications in procedures;

Maintains LOGIN ID’s, passwords, and authorizations to access data;

Assists in running nightly backup procedures;

Performs other duties as assigned.

Skills:

Excellent knowledge of procedures related to troubleshooting hardware and software problems;

Excellent knowledge of computer/network terminology;

Excellent knowledge of modern methods, principles and techniques of data processing and data communications;

Good knowledge of general office practices and procedures;

Working knowledge of GIS systems;

Ability to adapt purchased software to existing applications;

Ability to express oneself clearly and concisely, both orally and in writing;

Ability to maintain effective working relationships with users and technical personnel;

Ability to understand and follow oral and written instructions.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.

Job Types: Full-time, Permanent

Pay: From $27.64 per hour

Expected hours: 35 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekdays

Ability to Relocate:

• Penn Yan, NY 14527: Relocate before starting work (Required)

Work Location: In person

Salary : $28