Permit Technician I - Development Services (Cottonwood)

Under close supervision, performs the intake, processing, and issuance of building permits. Provides general and specific information to customers, both internally and externally.

• Processes permit applications by accepting the application, checking for accuracy and completeness, determining level of reviews required, calculating and receipting fees, routing to appropriate reviewing units/departments/outside agencies, monitoring application progress for status reports, preparing plans and permits for issuance; issues permits within scope of authority and responsibility assigned.
• Provides general and technical information to architects, engineers, contractors, and the general public on application processes, procedures, and fees for permitting requirements.
• Resolves routine problems encountered in performance of work assignments. Researches records and provides customers with specialized site-specific property information. Maintains department files and records.
• Acts as a liaison between customers and appropriate units/departments/outside agencies. Reads, interprets, and explains codes, plot plans, specifications and blueprints.
• Performs complex mathematical calculations. Calculates fees, accepts and receipts payments, and completes daily balancing of payments received. Compiles daily cash reports for accounting and recordkeeping for all department fees.
• Communicates effectively and courteously with the public and co-workers, both verbally and in writing, often under stressful circumstances. Tactfully deals with irate customers. Explains, verbally and in writing, technical information concerning ordinances, policies, and procedures.
• Performs other job-related duties as assigned.

Education: 
High school diploma or equivalent. 

Experience:  
A minimum of one (1) year of general office experience. 

Additional Requirements:
Must possess a valid Arizona driver’s license. 
Must obtain ICC certification within one (1) year of hire.

Required Knowledge, Skills, and Abilities:

  Knowledge of:

• Laws, rules, and regulations regarding privacy regulations and department procedures.
• Records department filing systems.
• Deciphering information for statistical data.
• Business English, spelling, grammar, punctuation, and composition.
• Clerical office practices and procedures.
• Research techniques and report writing.
• Current Microsoft Office software.
• Filing and recordkeeping.

Skill in:

• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public.
• Organization and adherence to detail.

Ability to:

• Follow written and verbal instructions.
• Comprehend and make inferences from written material.
• Type at a minimum speed of twenty-five (25) WPM.
• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Keep management informed of key operating issues affecting the department.
• Remain current in knowledge required to perform assigned duties.  
• Handle confidential matters and maintain discretion always.
• Act with courtesy, tact, and diplomacy.

Work Environment:
The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.

Physical Requirements:
Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.

Additional Job Information:
FLSA: Non-Exempt
Grade: 3
Classification: Classified
Safety Sensitive: No