Service Manager

YellowLite is the most trusted solar installation company in Ohio operating since 2009. We have the most residential solar installations in Northeast Ohio, we are an EnergySage Elite Installer and are proud to be named a Weatherhead 100 Award Winner.

Yellowlite is looking for an individual who is experienced in electrical installation, troubleshooting, customer service, and management.

Position Summary: The Solar Service Manager is a leadership position responsible for organizing, motivating, and leading the service team as well as safety, quality and efficiency responsibilities. This is a dynamic position that allows the individual to work in the field troubleshooting and training or at the desk managing the service department.

ESSENTIAL FUNCTIONS Essential Functions Statement(s):

● Manage, motivate, and mentor a variety of personnel involved in Field Service

● Manage customer service calls from customers

● Drive continuous improvement in safety, quality, customer service and productivity throughout Field Service

● Develop and manage weekly KPI’s for Field Service Team

● Ensure that every member of the team received the proper safety training and equipment applicable to their position.

● Maintain and develop weekly Field Service Calendars for department

● Set up and develop training programs for Field Service Team as needed or directed

● Implement and enforce quality control procedures to ensure the highest standards of service and safety

● Work to ensure we are delivering an excellent customer experience and escalate customer concerns as necessary

● Perform field inspections and ensure all inspections meet NEC codes and standards

POSITION QUALIFICATIONS

● Communication, Oral - Ability to communicate effectively with others. Speaks clearly and persuasively. Listens and gets clarification when necessary. Responds informatively to questions. Participates in meetings.

● Communication, Written - Ability to communicate in writing clearly and concisely. Varies writing style to meet specific needs. Presents financial data effectively. Able to read and interpret written information.

● Analytical Skills – Ability to observe, evaluate how changes in conditions, operations, and the environment will affect outcomes.

● Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

● Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

● Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Collaborative working style with internal and external customers.

● Self-motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her drive or initiative.

● Adaptability – Ability to adjust to changing work requirements and respond to new situations or ideas.

● Interpersonal Skills - Listens to others attentively. Remains open to others' ideas and tries new things. Maintains confidentiality. Maintains positive relationships with others.

● Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to continuously improve service & results.

● Strategic Thinking – Able to see and communicate the big picture in an inspiring way; Determines opportunities and threats through a comprehensive analysis of current and future trends.

● Honesty/Integrity – Does not cut corners ethically. Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.

● Innovation – Ability to adapt to fast-changing environments. Willing to take risks and consider new approaches to improve the organization’s competitive position.

Skills and Abilities

EDUCATION

● Knowledge of current Ohio building, fire, and electrical codes.

● Electrical and Structural knowledge

EXPERIENCE

● 2 years management experience

● Electrical Installation Experience

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Cleveland, OH: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $90,000