Service Manager

Belgrade, MT Full Time

POSTED ON 3/8/2024

Job Posting for Service Manager at Yellowstone Harley-Davidson

Service Department Operations:

Provide prompt, dependable, high quality vehicle service to (internal & external) customers.
Ensure service department contributes an acceptable level of gross $ net profit.
Maximize productivity levels of service technicians.
Ensure service personnel are alert, well trained, and available when needed.
Review work-in-progress to ensure quality and timeliness.
Occasionally assist technicians when they are having difficulty performing service work.
Make estimates for internal and wreck repairs.
Establish procedures to initiate and forward all customers paid, warranty and internal repair orders.
Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.
Become familiar and efficient with all phases of the computer system required for service and parts management.
Ensure employees keep a clean, efficient, and orderly department.

Customer Service:

Maintain a high degree of customer satisfaction.
Greet customers immediately, in a courteous and friendly manner.
Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to “Make Things Right”.
Gain the trust and confidence of new customers when they are introduced to the service department.
Give special attention to repeat orders to ensure the situation is corrected.

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Salary.com Estimation for Service Manager in Belgrade, MT

$42,985 to $58,240

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