National Service Account Coordinator

Minimum: Maximum: Location: Las Vegas, Nevada Job Type: Full time Job Title: National Service Account Coordinator Job Description: GENERAL PURPOSE: To coordinate and assist the operations team in the management of daily workflow. This includes communication, updates, and requests to the service offices, customers, and internal team. ESSENTIAL DUTIES & RESPONSIBILITIES: Answer incoming phone calls from customers, on-site technicians, and service offices Organizing the incoming work orders from the customers Typing and dispatching detailed work orders to the YESCO network and subcontractors Organizing and maintaining constant communication on each work order by providing updates and information in multiple online platforms Collaboration and communication with assigned team Assisting the Account Manager with weekly customer reports and overall work in progress MARGINAL DUTIES & RESPONSIBILITIES: Attend customer meetings Various internal customer projects and data cleanup Account setup Submitting quotes and estimates to customers NATURE OF WORK CONTACTS: Has direct contact with the national customer base, the service providing offices, and co-workers that also oversee the account(s). These include National Service management, Account Managers, and Business Development team. TRAINING & QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A High School Diploma/GED and undergraduate degree and five or more years of relevant experience and/training or any combination of training, education and experience which provides the following knowledge, abilities, and skills. Excellent written and verbal communication Proficient in Microsoft Word, Excel, Gmail, Google Docs Ability to innovate, change, and pivot based on the customer needs & requirements Proficient in time management; ability to organize, prioritize, and multitask High attention to detail PHYSICAL/SENSORY DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers, staff, and other departments; perform repetitive wrist, hand and/or finger movement. The employee is regularly required to: talk, feel the attributes of objects, grasp, push, and reach with arms or hands. Specific vision abilities include: clarity of vision at 20 inches or less; and ability to adjust eye to bring an object into sharp focus. We maintain a drug free workplace. Young Electric Sign Company is an EEO/AA employer. We welcome all qualified jobseekers. Jobseekers will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. Headquartered in Salt Lake City, Utah, YESCO is a privately owned sign company established in 1920 and is a top leader in the sign industry. YESCO is a professional, friendly, family oriented company that provides customers with signs and services of the highest quality with the greatest possible value, and provides good jobs, workings conditions and benefits for our employees. We are seeking good, qualified, enthusiastic individuals who are self-driven and self-motivated and who would love to work for us in an uplifting and enjoyable environment.