Service administrator

THE ROLE : Part-time (30 hours per week) / Permanent / Job description and application pack are available to download from our website.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

is led by YMCA DownsLink Group in partnership with Sussex Partnership Foundation Trust / NHS. The CYP Wellbeing Service works with children and young people aged 2 -24 who have mild to moderate mental health difficulties.

We provide therapeutic interventions such as counselling, CBT, groupwork and family work to children and young people across Brighton & Hove.

We are seeking a Wellbeing Service Administrator to join our committed CYP Wellbeing service based in Brighton & Hove. In delivering the role, you will provide efficient administrative and organisational support to a high standard for YMCA DownsLink Group, The Wellbeing Service and YMCA Dialogue Therapeutic Services, supporting the team of counsellors and therapists.

You will be part of a dynamic team, tasked with supporting on all aspects of the administration of service delivery and be flexible in providing support to adapt to the requirements of the service, including working on reception at our Hove sites.

This role is based on site, working from various YMCA DownsLink Group sites when required within the Brighton & Hove area, with a working pattern between Monday and Friday, working three evenings until 8pm.

ABOUT YOU : We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned.

You will already have experience working in a busy and varied administrative role and competent in using software packages (MS Office applications).

You will be an effective communicator at all levels with both colleagues and external partners, a strong team player, with the ability to self-motivate, work using your initiative and prioritise your workload.

You will be able to be responsive, whilst managing the expectations of professionals, young people, parents, and carers accessing support.

You will appreciate the need for an eye for detail and have demonstrable experience of data entry / collection, creating reports and competently receiving and effectively dealing with telephone calls from service users, parents and carers and professionals.

In addition, you will have a basic understanding of external environment in which the YMCA DownsLink Group operates and some knowledge of the services provided by the Wellbeing Service.

If you would like any further information or an informal discussion about this post, please contact Should you require any assistance with our application process, please email us at CLOSING DATE : 31 March 2024 at midnight with a proposed interview dates of 22 - 23 AprilSuccessful candidates will already have the right to live and work in the UKAn inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility - If you require assistance or have questions regarding the application process, please contact us. If you require these documents in another format, please let us know.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns.

Successful applicants are required to undertake an Enhanced Disclosure (including the Children’s barred list and the Adults’ barred list) via the Disclosure and Barring Service (DBS).

Last updated : 2024-03-26