Membership Services Associate

Description

POSITION SUMMARY:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

ESSENTIAL FUNCTIONS:

Greet and serve members and guests

• Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
• Give membership and program information to walk in and phone customers.
• High knowledge of program information at all times.
• Conduct facility tours as needed

Answer telephones in a prompt courteous manner

• Understand and able to use phone system.
• Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.

Receipt money transactions and program sign-ups

• Member sign up and program registration all done correctly and in a speedy manner.
• Enter receipt information correctly for membership and programs.
• Be accountable for all money collected during your shift.
• Prepare end of shift deposits and reports

Serve as Check-Point when needed

• Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.

Other

• Serve as liaison between members and program supervisors
• Handle and solve member complaints
• Make Coffee, Keep Member Lounge area tidy
• Open and Close facility as appropriate for assigned shift
• Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
• Additional duties as assigned by supervisor

Requirements

QUALIFICATIONS:

• Excellent verbal and communication skills
• Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
• One to two years prior customer service experience
• Professional appearance and behavior
• Able to prioritize and meet deadlines
• Able to maintain confidentiality
• Positive attitude
• Must be a self starter, with high energy and a positive attitude
• Adhere to drug/alcohol/smoke free workplace policy

CERTIFICATIONS AND TRAINING REQUIREMENTS:

• CPR and First Aid Certifications required
• Completion of YMCA of the USA Child Abuse and Neglect class
• Completion of the YMCA’s Blood Borne Pathogens training
• Staff Safety Requirements/Cleaning Protocols
• Additional training classes as recommended by Supervisor