Program Coach

Description

YMCA of Springfield Job Description

Job Title: Health & Wellness Program Coach Leadership level: Leader

FLSA Status: Part-Time

Reports to: Health and Wellness Department

Established/Revision Date: 7/7/2021

POSITION SUMMARY:

Coach and guides participants in Health & Wellness Programs in a safe, enjoyable, and positive environment that promotes member wellness and engagement in accordance with YMCA policies and procedures.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

CUSTOMER SERVICE EXPECTATIONS:

1. Display a friendly, helpful and positive disposition.
2. Provide customer service that is thorough, timely, organized and accurate.
3. Help ensure the Y is meeting member and participant needs by utilizing good listening skills, attentiveness, objectivity and patience in all situations.
4. Place members and participants as the first and highest priority showing kindness and compassion at all times.
5. Demonstrates the Y core values of caring, honesty, respect and responsibility through all daily activities and responsibilities

ESSENTIAL FUNCTIONS:

Overarching Goal: Through their planning, actions and daily work creates and fosters a welcoming environment for all persons of all backgrounds and abilities and has a positive, nurturing relationships with staff and membbers, while building cooperative relationships with program partners. Promotes and supports the potential of all in programs and facilitates peer-to-peer connections as part of the overall YMCA experience.

ESSENTIAL FUNCTIONS:

1. Maintains working knowledge of wellness and fitness trends to provide effective information and support to participants
2. Builds effective, authentic relationships with members; helps members connect with each other and the YMCA.
3. Demonstrates self-confidence
4. Attends team challenges and encourages participation from group. Program coach will check in with participants who failed to participate in challenge within 24 hours
5. Attends coaches meetings
6. Attends mandatory department and association meetings
7. Upholds all duties in accompanying addendum specific to the associated program.

YMCA LEADERSHIP COMPETENCIES (Leader):

Competency: Clusters of observable skills and behaviors needed to be successful within an organization or role.

Key Leadership competencies a person should bring to this position:

• Organizational skills
• Social Media proficiency
• Basic knowledge of exercise physiology and nutrition
• How to take measurements for fitness purposes
• Can demonstrate and educate participants in correct technique alignment

Engaging Community: Builds bridges with others in the community to ensure the Ys work is community-focused and welcoming of all, providing community benefit.

Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.

Communication & Influence Listens and expresses self effectively and in a way, that engages, inspires, and builds commitment to the Ys cause.

Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Functional Expertise: Executes superior technical skills for the role.

Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

OBSERVABLE BEHAVHIORS (Leader)

• Express the Ys Cause & Culture
• Create a safe, welcoming and respectful environment
• Deliver a high-quality experience
• Serve others by welcoming, connecting and supporting
• Invite Others to get involved and give back
• Listen with the intent to support
• See the Y as a lifelong connection.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Required certifications: CPR, First Aid, AED.
2. Holds a nationally accredited certification in either group exercise or personal training.
3. Ability to analyze and modify exercise progression and regression.
4. Can detect failure in a movement pattern
5. At least one year of experience teaching group exercise classes preferred.
6. Have leadership competencies in the identified key areas
7. Ability to learn quickly.
8. Ability to work with integrity, discretion and a professional approach.
9. Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
10. Ability to complete all required trainings within 60 days of employment, including but not limited to CPR, first aid, Living Our Cause, DCFS Mandated Report, IL Gateway Registry Modules and to maintain these certifications as current as outlined by regulations or requirements.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform all physical aspects of the position; including leading class, walking, standing, bending, reaching, and lifting
• Ability to speak concisely and effectively communicate. Be able to communicate using a computer and phone/smart device.

• The employee frequently is required to sit and reach and must be able to move around the work environment.
• Visual and auditory ability to respond to critical situations ability to act swiftly in an emergency.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

• May require physical effort while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking and climbing.

• Specifically,
  • Walking up and down stairs multiple times a day.
  • Carrying supplies to and from work locations, normally lifting less than 25lbs.

• The noise level in the work environment is usually moderate to loud.

SAFETY & COMPLIANCE

Child Abuse Policies & Prevention

The YMCA enforces its policies and practices to prevent child abuse.

Allegations or suspicions of child abuse are taken very seriously at the YMCA and will be reported to the proper authorities for investigation. We have abuse reporting procedures, there are unscheduled visits from supervisors, we have an open door for parents, and we have a code of conduct for staff. We minimize opportunities for abuse to occur and we talk with children about personal safety and touching limits. We screen carefully to prevent abusers from being hired. We provide child abuse prevention training to staff including how to conduct yourself for safe practices and termination of employment for employees who fail to report suspicion or failure to follow policies.

Employees who failure to support, actively engage in prevention and be forthcoming about concerns or violations of this policy will be subject to discipline, up to and including immediate termination of employment.

Background Check: A background check, criminal, work and reference checks, will be required of any employee at hire and may be repeated during the course of their employment. A barred report, negative report or discovery of false information will result in immediate termination.

Alert & Focused: Use of illegal drugs, alcohol, prescribed or over the counter medications and lack of sleep can impact a persons ability to be alert and focused while on duty. Used illegally or inappropriately while off duty may affect employment status. Responsibility, respect, caring and honesty are core values of the YMCA. Employees involved in any injury found to be work related may be required to submit for a screening for drug and alcohol use. Suspicious behaviors observed while working or in the YMCA or at a YMCA program where the employee would be perceived by others as an employee may also be subject to alcohol and drug screening. Positive results of a drug or alcohol screening will result in termination of employment. Behaviors which are perceived to be unbecoming a YMCA employee may be subject to discipline up to and including immediate termination of employment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Required certifications: CPR, First Aid, AED.
2. Holds a nationally accredited certification in either group exercise or personal training.
3. Ability to analyze and modify exercise progression and regression.
4. Can detect failure in a movement pattern
5. At least one year of experience teaching group exercise classes preferred.
6. Have leadership competencies in the identified key areas
7. Ability to learn quickly.
8. Ability to work with integrity, discretion and a professional approach.
9. Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
10. Ability to complete all required trainings within 60 days of employment, including but not limited to CPR, first aid, Living Our Cause, DCFS Mandated Report, IL Gateway Registry Modules and to maintain these certifications as current as outlined by regulations or requirements.