Manager on Duty

POSITION SUMMARY:
The Manager on Duty leads the YMCA's staff team on a daily basis including: Implementing the assigned team plans/budget, organizes team resources, directing the team members, responsible for scheduling adequate coverage for service area, inventory control, ensuring department within developed budget, and controlling the team’s performance.

The Manger on Duty is responsible for the delivery of excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains building safety and security in order to ensure a consistent and positive member and program participant experience.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

• We are welcoming: we are open to all. We are a place where you can belong and become. This is demonstrated by: o Body language o Greet by name o Make introductions to others
• We are genuine: we value you and embrace your individuality. This is demonstrated by: o Active listening and storytelling o Follow-up and follow-through o Problem-solving
• We are hopeful: we believe in you and your potential to become a catalyst in the world. This is demonstrated by: o Fun o Inspiration o Encouragement
• We are nurturing: we support you in your journey to develop your full potential. This is demonstrated by: o Supportive o Affirm/recognize o Mentor/coach
• We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. This is demonstrated by: o Goal-oriented o Can do o Consistency

ESSENTIAL FUNCTIONS:

1. Manages the daily activities of the organization when assigned as Manager on Duty. Ensures team provides excellent service to members, guests, and program participants in the Y, contributing to member retention. Ensures that programs and services meet community needs. Monitors daily operations to adhere to all YMCA health, safety standards and policies.

2. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides collaboration with program directors on related issues.

3. Serves as the first point of contact for all incidents/issues that arise in assigned areas of responsibility during scheduled shift. Manages and documents incidents and captures items for follow-through. Provides follow-up on all issues.

4. Enforces all member and program policies with consistency. Addresses in a professional manner any disruptions and documents in member database or via incident report as needed.

5. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Maintains staff schedules, monitors attendance, manages timecards and certifications. Develops strategies to motivate staff and achieve goals.

6. Ensures all staff on duty are living our cause and demonstrating our culture – how we show up and how we engage people. Coaches frontline staff on their service and engagement behaviors and habits.

7. Directly oversees the Welcome Center staff. Ensures proper implementation of Welcome Center procedures. Reviews and updates procedures and communicates changes to staff in a clear, concise way. Coordinates with the business office as necessary on financial transactions.

8. Rounds on all areas of responsibility according to procedure. Interacts with staff and members throughout the shift using the Y’s service and engagement principles.

9. Maintains relationships with licensing, vendors, agencies related to service area.

10. Recommends strategies, both long and short range planning, developing supporting budgets and program documents, to administration with the goal of increasing customer service and efficiency.

11. Maintains equipment. Enters orders for facility repair into facility management software.
Generates orders for equipment, parts and supplies as needed.

12. During scheduled shifts act as MOD, rounds on all areas of facility and performs duties according to established procedure.

YMCA COMPETENCIES (Multi-Team or Branch Leader):

• Engaging Community - Builds bridges with others in the community (both inside and outside of the Y) to ensure the Y’s work is community-focused and welcoming of all, providing community benefit
• Critical Thinking & Decision Making - Makes informed decisions based on logic, data, and sound judgment
• Inclusion - Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence
• Communication & Influence - Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause
• Developing Self & Others - Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential
• Innovation - Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community

QUALIFICATIONS:

1. Associates degree.

2. 1-3 years of supervisory experience or the equivalent.

3. Excellent personal computer skills and experience with standard business software.

4. Strong interpersonal and problem solving skills. Previous customer service, sales or related experience.

5. Ability to read and interpret instructions, procedures, manuals, and other documents.

6. Ability to report and record maintenance requests.

7. Ability to relate effectively to diverse groups of people from all social and economic segments of the community

8. Typical requirements within 30 days of hire include: completion of: Child Abuse Prevention for Supervisory Staff; Working with Program Volunteers; CPR; First Aid; AED; Bloodborne Pathogens.

9. Completion of American Red Cross Lifeguard Certification (will certify candidate).

PHYSICAL AND MENTAL REQUIREMENTS:

1. Physical activity – walking 75% of time and sitting 25% of time

2. Manual dexterity required for operation of equipment

3. Bending, stooping and reaching

4. Responsible for decision-making and communication

5. Supervise and coordinate other staff

6. Perform service related activities

7. Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.

DAYS/HOURS/BENEFITS:

• Flexible/Rotating Schedule
• Training and Advancement
• Full Time Benefits: Health Insurance, Dental Insurance, Life Insurance, Flexible Spending Account (Optional Enrollment), Paid Time Off
• 75% Discounted Child Care
• FREE YMCA Household Membership

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday
• Rotating weekends

Work Location: In person