Membership Services Representative South

POSITION SUMMARY:

• Use proficiency in all YMCA programs, facilities, services, software programs, and memberships to process, update, and complete registration for membership enrollment and program activities
• Greet YMCA members and staff entering establishment, determine nature and purpose of visit, and direct or escort them to specified destinations
• Maintain a friendly, professional demeanor in person and on the phone while handling inquiries or complaints from YMCA members or prospective members.
• Accept and process cash transactions for all YMCA programs, services, and sales, maintaining and reconciling a till drawer each day.
• Provide comprehensive tours of the YMCA facility upon request, utilizing program and facility knowledge to deliver an informational visit and encourage membership enrollment.
• Build and maintain effective and positive relationships with YMCA members, participants, and other staff.
• Follows all safety, emergency, and child abuse prevention policies, procedures, and standards as established and implemented by law, and the Y. Reports and maintain proper documentation of incidents/accidents as they occur.
• Actively participates in annual fundraising campaign events and projects, encouraging staff and members to get involved in the promotion of YMCA programs, memberships, and collection of donations

• High School Diploma or GED required
• One to two years of experience working with the public and cash handling
• Proficiency with standard business software computer operations
• Detail oriented and strong organizational and communication skills
• Completion of YMCA program-specific certifications upon hire
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to interact with others through oral comprehension and expression
• The employee is regularly required to engage in active listening and speech recognition
• The employee is regularly required to use computers and telephones
• The employee is often required to move around the facility
• Specific vision abilities required by this job include near vision
• The noise level in the work environment is usually moderate

• Frequent opportunities to makes a difference in the lives of youth, adults, and senior members
• Free individual YMCA membership (<19 hours/week) with YMCA program discounts available
• Paid sick time accruing at 1 hour every 40 hours worked
• Up to two hours of Child Watch services per day, per child while employee is on site and working
• Flexible schedules that work for YOU
• Something new and exciting to learn and work with every day
• Retirement plan with 8% employer contribution after 2 years of service (1,000 or more hours worked required in each anniversary year)