Welcome Center

YMCA Southcoast
JOB DESCRIPTION

Job Title: Welcome Center Job Family: Wellness
FLSA Status: Non-Exempt Job Code: WN 107

Revised: May 2022
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Position Summary:

Delivers professional level service to all members, guests, and program participants. Responds to member and guests needs, promotes and sells memberships and programs. Maintains professional appearance of self, front desk, and lobby areas.

Essential Functions:

• Provides excellent customer service experience to members, guests, and program participants in person and on the phone.
• Monitors and responds to security issues at front desk and lobby access points as well as in the gym areas.
• Interviews, provide tours, and sells memberships to prospective members, and promotes renewals to existing members.
• Maintains records and accounts of front desk membership and program sales.
• Builds relationships with members; assists members to connect with other members.
• Resolves membership concerns; informs supervisor of unusual situations or unresolved issues.
• Manage front desk cash receipts, records, and reconciliation of accounts daily.
• Schedule might include opening, closing, weekend shift; week to week schedule changes as required.
• Orient members and guests to use and purpose of all gym equipment

YMCA Competencies:
Mission and Community Oriented: Accepts and demonstrates YMCA values.
Works effectively with people of different backgrounds, abilities, opinions and

perceptions. Demonstrates a desire to serve others and fulfill a community need.
Recruits volunteers and builds effective, supportive working relationships with

them.

YMCA Southcoast
JOB DESCRIPTION

Job Title: Welcome Center (continued)

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*
People Oriented: * Seeks first to understand the other’s point of view; remains _calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. *_

Results Oriented: Strives to meet or exceed goals and deliver a high value experience for members. Embraces new approaches and discovers ideas to create a better program participant experience. Makes sound judgments and transfers

learning from one situation to another.
_ Personal Development Oriented: Accurately assess personal feelings, strengths _

and limitations, and how they impact relationships. Pursues self-development that enhance job performance. Demonstrates an openness to change; seeks opportunities in the change process.

Qualifications:

• Previous customer service, sales and/or business interaction experience
• Knowledge of general office computer and administration procedures
• Experience in interacting with people with diverse backgrounds
• Experience or ability to work under pressure; maintain composure; resolve issues
• Ability to communicate programs, conduct tours, complete sales process

Physical Demands:

• Physically able to conduct and demonstrate exercise routines and equipment use.
• Ability to interact and instruct individuals of a wide range of age and ability.
• Required to demonstrate physical stamina and agility, and to stoop, kneel, crouch, walk, run and stand for extended periods of time.
• Ability to react to emergency situations by quick movements, strenuous activity, and communicate in a noisy environment.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Fall River, MA 02720: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location