Benefits Specialist

The Benefits Specialist serves as a primary point of contact for YMCA Employee Benefits, a centralized group health benefits plan that serves YMCAs across the country. The position is responsible for responding to general incoming correspondence and/or routing to the appropriate team member as needed and performing general administrative duties to support the operations of the department.

This position is also responsible for maintaining accurate member enrollment data by working directly with YMCA administrators on the intake and processing of new enrollments, changes, and terminations in the eligibility system.

• Associate’s Degree is required, Bachelor’s Degree preferred

• Minimum 3-5 years customer/client support experience where attention to detail, compliance, and regulations were essential.

• Minimum 2 year of experience in benefits industry or HR role strongly preferred

• Must possess advanced computer skills including MS Office products (especially Excel)

• Experience working in Benefitsolver or other HRIS systems is strongly preferred

• Superior verbal, written and interpersonal communication skills

• Demonstrated ability to handle multiple projects and/or tasks simultaneously

• Strong organizational skills with attention to detail

• Demonstrated problem solving skills

• Demonstrated ability to work independently, and within a team

• Ability to lift up to 40 pounds

• Requires a commitment to the YMCA character development values of caring, honesty, respect and responsibility

• Serve as the central contact for YMCA Employee Benefits by promptly responding to email and phone calls.

• Works directly with YMCA administrators to process plan member enrollments, changes, and terminations in the Benefitsolver eligibility system via data entry and/or import.

• Run monthly reports to audit age-based eligibility rules making any necessary corrections and notifying the YMCA administrators as needed.Assist with other data quality audits as assigned.

• Notifies department and external vendors of all YMCA plan changes (including new customers and terminations), and follows up with the YMCA to confirm when process is complete.

• Maintains YMCA and administrator information in CRM database, including updates to contact information, product changes, and new/terming YMCAs

• Trains new YMCA administrators on basics of Benefitsolver functionality, including logging in, view/add/edit employee records, invoice retrieval and reporting.

• Serve as Records Manager Liaison for all activities required to maintaining compliance with legal requirements and aligning with the YMCA of the USA records management policies.

• Assists with mailings and other communication fulfillment projects as assigned.

• Performs administrative tasks for the department, including but not limited to: preparing correspondence, scheduling meetings, data entry, reporting, mail distribution, filing, maintaining file room inventory.

• Perform other duties as assigned.