Front Desk Attendant -YMCA Mountain Brook Branch

Primary Summary:

Under the supervision of the Membership Director and in cooperation with other YMCA staff, the Welcome Center Attendant is involved in all operations of the Welcome Center and Front Desks. He/she will be responsible for assisting members and guest of the Welcome Center providing customer service, reception, information services, membership and program registrations to all.

Essential Functions:

To enthusiastically engage and greet each member/guest that comes in the YMCA.

Build and maintain excellent and positive relationships with all staff, members, and guests by serving their needs and concerns while taking the initiative to provide exceptional customer service.

• Understand all program and membership offerings and registration methods necessary to complete a customer transaction while following pricing rules, business policies and procedures.

• Properly use Daxko software to complete transactions that may include but are not limited to youth programs, memberships, and cash program registrations.

• Provide tours of the facility to potential new members and use listening skills before and during the tour.

• The ability to promote the YMCA, its programs and their correlating directors.

• Be aware of financial assistance offerings including handling financial assistance applications and transactions confidentially.

• Work closely with branch leaders to ensure the efficiency of Welcome Center policies and procedures are being met.

• Answer telephone, providing information and routing calls according to procedure.

• Work a variety of weekday, evening, and weekend shifts.

• Attend staff meetings and in-service necessary for maintaining/increasing job knowledge.

• Other responsibilities as deemed necessary by the supervisor.

Cause-Driven Leadership Competencies

• Community: Makes member and community needs paramount and does everything in his/her power to engage and partner with members and community to exceed expectations.

• Volunteerism: Advances the legacy of volunteer engagement and leadership.

• Philanthropy: Values and supports the many facets of philanthropy as an essential component on achieving the Ys mission.

• Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, including and cultural competence.

• Relationships: Builds authentic relationships in the service of enhancing individual and team performance to support the Ys work.

• Influence: Employs influence strategies that engage, inspire, and build commitment to position and achieve the overall Y goals.

• Communication: Listens and expresses ideas effectively and in a manner that reflects a true understanding of the needs of the audience.

• Functional Expertise: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

• Emotional Maturity: Demonstrates effective interpersonal skills.

• Commitment to Quality Results: Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences

• Developing Others: Recognizes and acts on the need to continually develop others capabilities to attain the highest level of performance possible.

Minimum Requirements:

• Ability to communicate clearly through speech and understanding of the English language.

• Ability to adapt to change quickly, work under stressful conditions on a regular basis, and have responsibility for the health and safety of others.

• Flexibility and the ability to work weekday, evening and weekend hours is required.

• Successful completion of background screening.

• Acquire and maintain the following certifications via YMCA, American Red Cross, American Heart Association and American Health and Safety Institute (ASHI):

• First Aid/CPR /AED (valid 2 years unless otherwise noted)

• Requisite Redwoods Online Training Modules (completed annually).

Physical Demands:

• Ability to walk, stand, kneel, stoop and manual dexterit

• Ability to lift a maximum of 40 pounds.