What are the responsibilities and job description for the Operation Director position at YMCA?
The Operations Director oversees and is responsible for membership retention, program growth, and facility and risk management. This position is responsible for the day-to-day operations of the branch through the effective management of program directors and facility managers.
Reports To: Executive Director
A Bachelor's Degree is strongly preferred, or the willingness to obtain a degree within 24 months of beginning the position is essential.
- Management/Leadership experience mandatory with a minimum of 3-5 years required.
- Three to five years of customer service experience desirable.
- Prior Y experience and familiarity and training in Listen First and Supporting Change and Building Communities would be preferable.
- Outstanding communications skills and analytical planning abilities are necessary for this position.
- Willingness to obtain YMCA Multi-team/Branch Leader certification within five years of assuming this position.
Language Skills:
- Trained and well versed in Listen First, Support Change, and Build Community
Techniques would be desirable.
- Ability to read and interpret documents such as safety rules, business reports, and procedure manuals as necessary.
- Ability to write routine reports and correspondence and speak effectively before members or employees of the Association and the public is required.
- Bilingual ability is a significant asset.
Reasoning Ability:
- Ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists is required.
- Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
Membership Retention: Overall responsibility for retention of new and existing memberships. Manage, assess, track and improve the Retention Process. Oversee data capture, data analysis, and retention improvement.
- Financial Management: Increase Membership Retention to meet branch retention goals. Develop and manage Branch Operations budget by association guidelines and practices.
- Leadership and Staff Development: Create and implement a comprehensive staffing, training, and individual development plan for program directors and facility management team members.
- Volunteer Development and Management: Implement a comprehensive Volunteer program within the branch. Program Growth and Expansion: Overall responsibility for creating and maintaining programs to increase member enrollment and generate increased program revenue. Other duties as assigned, including but not limited to……
- Community Outreach: Develop a presence within the community to encourage and establish community partnerships. Develop community relationships with Operations Director Post Cont. Encourage interest in GPYMCA memberships, programs, and services.
- Marketing: Execute the branch Marketing plan supporting membership retention and program growth.
- Relationship Bldg: Troubleshoot/resolve member issues in a professional manner. Establish relationships with potential/existing members/program participants.
- Risk Management and Safety: Overall responsibility for the branch's risk management and safety practices.
- Resource Development: Sponsoring Special Events; Supporting the Annual Campaign;
- Branch management activities in the absence of the Executive Director
Language Skills:
- Trained and well versed in Listen First, Support Change, and Build Community
Techniques would be desirable.
- Ability to read and interpret documents such as safety rules, business reports, and procedure manuals as necessary.
- Ability to write routine reports and correspondence and speak effectively before members or employees of the Association and the public is required.
- Bilingual ability is a significant asset.
