member service specialist

Description

Your Purpose:

The Front Desk position will be responsible for creating a positive member experience through exceptional customer service to members, prospects and guests. The Front Desk will be energetic, professional and have self motivation to progress their sales and service skills.

At YouFit we believe showing up is what we do. Because good things happen when you show up. It’s the one universal truth in making magic happen. Because ambitions are personal, really personal. But without exception every single ambition requires determination. And showing up is proof of determination. As part of the team, You matter. We show up. Results happen.

Compensation: Starting at $14.00/hour Commissions Potential monthly bonus

Shift: Open availability

What You will do:

• Deliver outstanding customer service and create a stellar first impression to all members & guests.

• Contribute to all revenue generating goals, including but not limited to: Retail, Membership, and Personal Training.

• Confidently sell memberships & personal training packages while presenting options to potential members.

• Assist managers to complete outgoing sales calls & generate members through referrals/outside leads.

• Conduct engaging club tours

• Assist with the cleanliness of the entire facility per current policies and ensure club cleanliness meets company standards.

• Assist members with account inquiries, concerns and/or general inquiries. Will escalate questions or concerns in a timely and professional manner.

What You will bring to the team:

• Friendliness, generosity and compassion

• Effective communication skills for phone calls and in-person customer engagement

• Confidence to discuss and sell memberships and personal training packages

• Commitment to ongoing training and development

• Customer service oriented with a passion for fitness and helping others

• Punctual, dependable, and positive in manner with a strong work ethic

• Projects a professional and healthy image through dress, behavior and attitude

• Ability to stand for extended periods of time

• Ability to multitask

• Must be at least 18 years old

Why we are a Fit for You:

We care about your personal and professional goals:

• Our compensation includes additional bonus potential

• NEW! Commission on membership and personal training packages sold

• Our Learning and Organizational Development team is dedicated to employee learning and offers all of our team members the chance to enhance their skills by providing ongoing leadership, sales, and operational training.

• We Encourage, Empower and Engage with our team members to develop skills and knowledge to help grow within our organization.

• Our I.D.E.A. (Inclusion, Diversity, Equality, and Awareness) Committee is dedicated to creating initiatives that make our workplace more inclusive and diverse. This committee is a platform of team members for team members. We encourage our team to have a voice and initiate change.

• Our environment is team-centric, performance-based, fun, competitive, and upbeat.

• We provide a dynamic workplace that encourages teamwork and collaboration.

• We have various team events and competitions throughout the year to increase team engagement and promote a positive work environment.

• We want you to feel involved and connected as a YouFit team member!

We offer part-time employee benefits:

• Dental & Vision Insurance

• Accident, Fixed Indemnity, Cancer and Critical Illness Insurance

• Employee, Child and Spouse Supplemental Life Insurance

• 401(k) Retirement Plan upon meeting eligibility requirements

• Short Term Disability Insurance

• YouFit Premium Membership

• Subscription to Les Mills/YouFit On Demand

BUT Wait...We've recently added more!

• Service and Philanthropy Events within the Community

• Employee Referral Program with cash bonus-unlimited referrals!

• Exclusive Discounts on TicketsAtWork

• Discounted Personal Training

• Discounted Personal Trainer Certifications

• EatLove Subscription

• NEW! 20% Discount on Fresh Meals Plans

• NEW! Discounts on apparel and gear from several brands

• Here's the kicker... We even offer PET insurance!

   

Have we proved YOU matter yet? Apply Today!

Youfit Gyms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

#INDCO

Qualifications