What are the responsibilities and job description for the IT Technician position at Young Mens Christian Association?
Description
This position will be based out of the YMCA of Greater Grand Rapids Association Services Office, but applicants are required to have reliable transpiration for travel from branch to branch as needed.
OUR CULTURE:
Guiding Principles describe our behaviors to support our organization’s work throughout its life in all circumstances, irrespective of changes in goals, strategies, and leadership. Our Guiding Principles are as follows: We CULTIVATE-We grow staff and volunteer leaders who will be stewards of the Y mission, resources, and opportunities. We OWN-We think long-term and act on behalf of the organization, beyond our own team. We WELCOME-We are inclusive of all people and all communities. We SERVE-We provide timely and excellent service to members, volunteers, community, and each other. We LEARN-We are never done learning and always seek to improve. We are curious about new possibilities and act to explore them. We UNITE-We work together to achieve big goals and speak as one voice. We RESPECT-We treat others with kindness and speak positively about other people in all situations. We PLAY-We celebrate, appreciate, and have fun!
The YMCA of Great Grand Rapids utilizes a Membership By Design framework, which is a member involvement and community building model for YMCAs across the country. All staff members—front-line, management, full- and part-time—and volunteers have a role to play in member engagement. These responsibilities can be broken into six steps:
- Enrollment: Staff and volunteers encourage potential members to enroll in programs and activities that meet their needs.
- Satisfaction: Staff and volunteers ask members continually about their satisfaction with a program or activity, track responses, listen to suggestions, and respond promptly in a manner consistent with the values of caring, honesty, respect, and responsibility.
- Relationship Building: Staff and volunteers are open, friendly, and approachable to all YMCA members and participants. Staff and volunteers initiate interaction with and between members.
- Education and Conversion: Staff and volunteers know about and share their knowledge of the YMCA, its programs, its policies, its mission, its values, and how it benefits members and the community.
- Volunteerism and Leadership: Staff and volunteers create opportunities for members to volunteer in their areas of interest, and they ask members to do so whenever appropriate.
- Ownership: Staff and volunteers encourage members to “own” the YMCA, using words such as “we,” “us,” and “our association” (and actions that match those words) to include members as well as staff and volunteers.
POSITION SUMMARY:
The Information Technology Technician will assist with system technologies. This includes assisting with local and wide area networks, supporting end-users, and assisting with the maintenance of the corporate intranet and internet web-site. Ideal schedule will be Monday - Friday, 8 AM - 5 PM, but does require some flexibility based on association needs.
ESSENTIAL FUNCTIONS:
- Assist’s with the maintenance, support, and upgrade of desktop PC’s, hardware, software, operating systems, software inventory, and distributed networked printers and copiers.
- Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to the computer systems.
- Provides end users support for all computer systems.
- Responds to branch requests on hardware/software problems, establishes work priorities, and evaluates cost and time requirements.
- Troubleshoot complex data and voice network and hardware problems, researches and analyzes, assess and evaluates current and future systems.
- Knowledge of enterprise Local/Wide Area and wireless networking industry technologies
- Troubleshoot network issues, monitor networks and investigate performance problems, and then documenting the problems and resolutions.
- Respond to after-hours incidents or urgent events outside of business hours, with occasional on-site weekend coverage
- Configure and monitor network using various network monitors
- Administer network and server backup software
- Work with the IT Group consulting team in fostering a dynamic and collaborative environment
- Perform other duties as directed by the CFO/CIO.
Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids.
COMPENSATION
$25.97 - $27.41 / hourly; Full Time, Non-Exempt (40 hours/week)
BENEFITS
- Free YMCA Family Membership
- Health/Dental/Vision Insurance
- Paid Time Off starting at 3 weeks/year
- 9 Paid Holidays each year
- 10% retirement contribution upon eligibility
- The YMCA of Greater Grand Rapids is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. More information can be found here .
- Community Discounts, and more!
Requirements
QUALIFICATIONS
A degree in computer science or a related field or a minimum of two years of college or university training. Two years of experience in a related field. Strong communication skills, oral and written skills, a strong sense of time management, and the ability to exercise discretion and understand confidentiality issues. Two to three years of network administration experience. Familiar with Windows and Exchange Server 2003, Citrix Meta frames XP, Basic routing and switching WAN, Wireless LAN/WAN, IP telephony, Active Directory domain structures, TCP/IP and the use of network utilities. A certain degree of creativity and latitude is required. Project management skills. Ability to interact with people of all ethnic backgrounds, ages and lifestyles.
CERTIFICATES, LICENSES, REGISTRATION
- Cardiopulmonary Resuscitation (CPR) within the first 60 days
- First Aid Certification required within the first 60 days
- Blood Borne Pathogen training
- State of Michigan criminal background clearance (ICHAT)
- Computer Certifications in Comptia A , Network , and/or Microsoft MCSA desired
YMCA LEADERSHIP COMPETENCIES:
Functional Expertise
- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
- Uses best practices, guidelines, and industry standards as a framework to improve performance.
Communication & Influence
- Interprets messages and body language effectively.
- Listens with the intent to understand the perspective of others by using appropriate communication methods, including open-ended questions.
- Responds to the individual needs of the other person.
Program/Project Management
- Organizes program or project resources, space, or deliverables to best meet intended goals and outcomes.
- Delivers a high-quality experience to members, participants, or project teams.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL
10-25% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.
Salary : $26 - $27
