HubSpot/SalesForce admin

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k schools globally. We combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

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  Serve as primary owner of CRMs administering user setup and design/configuration, customizing objects, profiles and roles, workflows, fields, formulas, record types, page layouts, data security, validation rules, etc.

• Manage the day-to-day strategy and basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.

• Recommend and implement best-practice CRM processes, architectures, and integrations that optimize adoption, usability, and content workflows.

• Establish proper data hygiene, data storage and monitoring for secure tracking of data in partnership with Marketing, Sales, CX, and Operations.

• Oversee data integrity within the CRM through data import management, data auditing, cleanup and deduping, and workflow management with focus on sustainable, scalable processes.

• Provide day-to-day end-user support including implementation, user adoption, system administration, data integrity, and reporting for all sales enablement tools. Also integral for the development and proliferation of such tools.

• Support organizational growth goals by increasing efficiencies and optimizing for productivity by developing a solid understanding of sales-specific business processes.

• Be the first point of contact for internal users, providing technical guidance and support.

• Regularly review settings related to each system and resolve system errors.

• Create and maintain documentation for using CRM and provide general support and training for CRM users

• Document system architecture and keep documentation up to date as changes are made.

• Support with installed packages and integrated applications.

• Work cross-functionally to ensure consistent systems and processes company-wide.

• Work with organizational SMEs and implementation partners to migrate current business units onto the Salesforce platform.

• 2 years of HubSpot Marketing admin experience, implementation, and process improvement.

• 3 years of Salesforce experience, implementation, and process improvement

• Strong competency with HubSpot automation, including building flows, process builders, and workflow rules.

• 1 year of experience with relational databases, data governance, and process improvement.

• Ability to gather, analyze and interpret needs of different stakeholders, prioritize resulting projects and clearly communicate outcomes.

• Strong communicative skills—ability to understand and speak to the asks and needs of the Business, and then translate that into technical processes and procedures.

• Ability to analyze the business processes and business systems for inefficiencies and lead internal customers to success.

• Ability to lead and facilitate recommendations for solutions or improvements and reviewing solutions that can be accomplished through new technology or alternative uses of existing technology.

• Superb time management, prioritization of tasks and ability to meet deadlines independently.

Bonus Points…..

• Experience working within a SaaS company.

• Experience with Salesforce CPQ, Contract Management Systems (ex.Conga, DocuSign, Ironclad), Salesforce Service Cloud, Billing Solutions (ex. Stripe, Quickbooks).

• Demonstrated passion for helping education for students and schools.

Company Values

• We empower others

• We perform as a cohesive championship team

• We are all leaders

• We never stop growing

• We make a positive impact

• We show respect in word and in deed

• We remember that life is bigger than our work

YouScience is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or another legally protected status.

All your information will be kept confidential according to EEO guidelines.