Residential Supervisor II

Description

Job Summary: The Residential Shelter Supervisor is responsible for the leadership and supervision of staff and clients during his/her assigned shift under the direction of the Residential Manager. The supervisor ensures an uninterrupted on-site 24/7/365 coverage of the residential facility in conjunction with other Residential Supervisors. This position attends treatment meetings and provides/supervises the delivery of supportive counseling services for each client.

Duties and Responsibilities:

• Fulfills duties of the Residential Manager in his/her absence
• Maintain a safe supportive trauma informed environment with the shelter
• Monitor facility to maintain safety of clients and shelter space
• Assist clients with shelter routines
• Supports staff and clients in following all shelter procedures
• Provides orientation and training for all new shelter staff
• Provides general oversite and supervision of shelter staff.
• Helps clients work through conflict with others living in the shelter
• Keeps shelter clean, restocked and up to standards based on license and agency regulations
• Communicates observations and interactions with clients to case management and shelter manager through documentation in the electronic medical records system.
• Intervenes with client crisis in accordance with treatment and agency policy and procedures
• Remains up to date with all regulations, policies and procedures
• Participates in program, department and agency meetings and relevant trainings as required, as well as inter-agency groups that provide assistance and treatment.
• Plans home visits and ensures proper documentation and review are completed upon return.
• Adheres and assist others with adhering to agency policy, procedures, and professional code of ethics.
• Completes all duties as assigned and other duties as required.
• Performs other duties as assigned

Qualifications

Required Skills/Abilities:

• Ability to maintain clear personal and professional boundaries
• Exhibits Leadership, Positive Attitude, Coaching and Mentoring Skills
• Ability to work effectively in constantly changing and sometimes demanding or chaotic environment.
• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age and physical and mental illness.
• Ability to remain alert and on duty throughout shifts
• Ability to recommend and articulate program improvements
• Ability to respond responsible in emergency and crisis situations.
• Ability to communicate well both orally and in written form, and follow detailed instructions.
• Computer skills including the use of Microsoft office
• Valid Drivers License

Education and Experience:

Requires Bachelor degree in social work, psychology, sociology or related human service field or the 5-6 years experience in a supervisory role; experience must include 2 years direct experience with population served in residential, transitional, or supportive living setting.